Contact Us

The Office of the Ombudsman is ready to assist the public with issues or complaints about health and human services programs, agencies or personnel.

If you have a problem or complaint, we encourage you to first discuss it with the person, program or office involved. Many times they can explain a specific policy or correct the problem immediately.

Clients who need assistance or information about local resources or program are encouraged to:

• Call 2-1-1 for access to information about health and human services in your community including information on the location and phone number of your local agency offices.
• Call the HHSC Ombudsman office toll-free, 877-787-8999, if you have problems or complaints about a state agency health and human service or program that is not resolved to your satisfaction.

Clients may also find the following numbers helpful:

All numbers are TOLL FREE unless otherwise noted

Call the HHSC Office of the Ombudsman Texas Works Hotline toll-free, 800-252-9330 for inquiries or complaints concerning Food Stamps, Medicaid or temporary cash assistance (TANF).

TDD Hotline 888-425-6889  

HHSC Office of the Ombudsman

Texas Health and Human
Services Commission
Office of the Ombudsman
Mail Code: H-700
P. O. Box 85200
Austin, TX 78708

Phone: 877-787-8999
Fax: 512-706-7130 (not toll free)
Email: contact@hhsc.state.tx.us

TO REPORT ABUSE, WASTE OR FRAUD

To report suspected waste, abuse or fraud in health and human services program including Medicaid and CHIP, please visit the HHSC Office of the Inspector General.

TO REPORT ABUSE, NEGLECT, EXPLOITATION OF CHILDREN OR THE ELDERLY

To report suspicions of abuse/neglect of children or abuse/neglect/exploitation of persons 65 years or older and adults with disabilities, please call toll-free, 800-252-5400 or visit the Department of Family and Protective Services.

FOR QUESTIONS ABOUT CERTAIN TYPES OF LONG-TERM CARE FACILITIES AND THE INFORMAL DISPUTE RESOLUTION PROCESS

Informal dispute resolution and licensure informal reconsideration for certain long-term care facilities is handled by the Regulatory Compliance and Quality Assurance section of HHSC.  For more information, please visit the Informal Dispute Resolution Program.

This page was last updated on 03/03/2005