In order to serve you better, the Texas State Soil and Water Conservation Board (TSSWCB) would like to know about your experience with us. Please take the time to complete the following survey.

Select the customer type which best describes you: * select...SWCDSWCD DirectorSWCD EmployeeFarmer/RancherCitizenEnvironmental Group RepresentativePublic/Elected Official/Government EmployeeAgricultural Industry/Association Representative

What is your gender?:

Male

Female

What is your Ethnicity?:

African-American

Hispanic

Anglo

Other

What is your age group?:

Under 20

20-29

30-39

40-49

50 and over

What county do you live in?:

For the following questions, please use the following rating system:
5 - Very Satisfied; 4 - Satisfied; 3 - Just OK; 2 - Dissatisfied; 1 - Very Dissatisfied

Overall how satisfied are you with the TSSWCB?:

5

4

3

2

1

Not Applicable

How satisfied are you that the staff is professional and courteous?:

5

4

3

2

1

Not Applicable

How satisfied are you that staff identified themselves adequately?:

5

4

3

2

1

Not Applicable

How satisfied are you that staff is sufficiently knowledgeable?:

5

4

3

2

1

Not Applicable

How satisfied are you with our Water Quality Management Plan (WQMP) Program?:

5

4

3

2

1

Not Applicable

How satisfied are you with the length of time it took to receive WQMP technical assistance?:

5

4

3

2

1

Not Applicable

How satisfied are you with our Brush Control Program?:

5

4

3

2

1

Not Applicable

How satisfied are you with the length of time it took to receive technical assistance for your brush control plan?:

5

4

3

2

1

Not Applicable

How satisfied are you with the accuracy and timeliness of cost-share payments?:

5

4

3

2

1

Not Applicable

How satisfied are you with the accuracy/helpfulness of the written information or documentation you received?:

5

4

3

2

1

Not Applicable

How satisfied are you with the ease of understanding the written information or documentation you received?:

5

4

3

2

1

Not Applicable

How satisfied are you with the handling of telephone calls/and or emails you've placed to the TSSWCB?:

5

4

3

2

1

Not Applicable

How satisfied are you with the length of time you wait to reach the right person on the phone?:

5

4

3

2

1

Not Applicable

How satisfied are you with the response you received from e-mailing our offices or staff?:

5

4

3

2

1

Not Applicable

How satisfied are you with the ease of finding information on our website?:

5

4

3

2

1

Not Applicable

How satisfied are you with the usefulness of information on our website?:

5

4

3

2

1

Not Applicable

How satisfied are you with the appearance and location of our facilities?:

5

4

3

2

1

Not Applicable

If you have filed a complaint with the TSSWCB how satisfied are you with the way your complaint was handled?:

5

4

3

2

1

Not Applicable

If you have filed a complaint with the TSSWCB how satisfied are you with the response you received regarding your complaint?:

5

4

3

2

1

Not Applicable

If you have filed a complaint with the TSSWCB how satisfied are you with the timeliness of staff in handling your complaint?:

5

4

3

2

1

Not Applicable

Overall how satisfied are you that the TSSWCB is attentive to customer complaints?:

5

4

3

2

1

Not Applicable

Suggestions: