Compact with Texans

Who We Are and What We Do

• The Texas Racing Commission regulates all aspects of pari-mutuel horse and greyhound racing in Texas.
  
• The Commission employs stewards, judges, auditors, veterinarians, test technicians, and licensing clerks to ensure races and pari-mutuel wagering are conducted safely, honestly, and fairly.

Where We Are

• The Commission has offices at each of the racetracks and a headquarters in Austin. All of the offices are open to the public and accessible, with some accommodation, by all persons.
• The Austin office is open Monday-Friday, 8:00 a.m.-5:00 p.m. and any inquiry can be sent there. Office hours at the racetracks vary depending on the track's racing schedule.

What You Can Expect From Us

• In every dealing you have with the Commission, you will be treated courteously and fairly. You will not receive "the run-around".
• Your requests for information, whether in person, over the telephone, or in writing, will be answered promptly by a knowledgeable staff member. You will receive accurate information in plain, easy-to-understand language, including all procedures for obtaining a license or other agency action.
• Your license application will be reviewed carefully by the staff and will receive prompt action consistent with the Texas Racing Act and Commission's rules. In most cases, an occupational license application will be acted on within 24 hours of our receiving the application. Consideration of a racetrack license may involve several months. If we cannot approve your application, we will explain the reason clearly.
• Your request for agency action other than a license application or a complaint will be reviewed by the staff and acted on within 14 days of our receipt. If appropriate, the request will be considered by the Commission at the next available open meeting. If we cannot approve or support the request, we will explain the reason clearly and provide suggestions for improving the request.
• Every live race you watch will be monitored by our staff at every level. We will strive to ensure the race animals are sound and ready to give their best effort. We will perform drug tests on the animals to ensure a level playing field.
• Every race on which you wager will be audited by our staff. We will continually test the wagering computers to ensure accurate calculations and payoffs.
• Each suspected violation will be thoroughly investigated and prosecuted, if necessary. All investigations and prosecutions will be handled ethically, professionally, and objectively.

How You Can File a Complaint

• Call, write or e-mail the Customer Service Representative at:
  Texas Racing Commission
  8505 Cross Park Drive, Suite 110
  Austin, Texas 78754-4552
  
  
• Email: info@txrc.state.tx.us
• Website: www.txrc.state.tx.us
• Phone: 512-833-6699 or Fax: 512-833-6907
• The agency will thoroughly investigate your complaint and take appropriate compliance action. If the complaint cannot be resolved within 30 days, we will keep you informed as to the progress on the complaint.

How You Can Learn More About Us

• You can obtain brochures about specific agency procedures at each Commission office. Other publications about agency operations, such as budget documents, are available on request from the Austin headquarters.
• You can find more information about the agency, its meetings, its rules, racetrack addresses, live race dates information, and other information about Texas racetracks and racing industry via the links provided on our website.
• With limited exceptions involving confidential information, you can see any document or electronic information created and maintained by the agency by making a request at the Austin headquarters or by sending an email to info.