Texas Department of Insurance Web Site Customer Satisfaction Survey

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Web Site Customer Satisfaction Survey

Thank you for visiting TDI's Web site. On June 1, 2008, TDI launched a new Web site design. Customer comments from previous surveys were considered prior to launching the new design. TDI would appreciate your input on our new look and features.

1.)	Select all TDI Web site(s) you have visited.	TDI's Home Page (www.tdi.state.tx.us)
		Division of Worker's Compensation Home Page
		HelpInsure.com
		TexasHealthOptions.com

The Texas Department of Insurance ...		Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
2.)	Maintains a Web site that is easy to use and is well organized
3.)	Provides useful information and services on its Web site
4.)	Provides an effective search engine
5.)	Meets accessibility standards for customers with disabilities
6.)	Presents information in a user-friendly manner
7.)	Provides access to agency data and research on its Web site
8.)	Effectively manages web page content to minimize loading/response time

		Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
9.)	Overall, how satisfied are you with TDI's Web site(s)?

Please help TDI learn more about its Web site customers. If you do not have enough information to repond to a particular question, you should leave it blank.

10.)	Indicate the category that best describes you.	An insurance consumer
		An insurance industry representative
		A workers' compensation customer
		A State Fire Marshal's Office customer
		Other (please specify)

12.)	Indicate all reasons for visiting TDI's Web site(s).	File an insurance complaint
		File a workers' compensation claim
		Obtain workers' compensation information/updates
		Obtain insurance coverage or compare insurance rates
		Obtain license, certification or continuing education
		Obtain State Fire Marshal's Office information/updates
		Locate TDI forms, checklists and publications
		Research insurance laws and regulation
		Research labor code laws and regulation
		Search agent/company profiles
		Seek employment
		Other (please specify)

14.)

Comments or suggestions:

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For further information contact: susan.farris@tdi.state.tx.us