Customer Survey

Please take a few minutes of your time to complete the survey to help us serve you better. We know your time is valuable and your feedback is important to us.

Every two years, the Commission conducts a survey of its customers, as required by Texas Government Code, Chapter 2114. The results of that survey are published in a report which is distributed to the Governor's Office of Budget Planning and Policy and the Legislative Budget Board.

Website Survey

The Commission always welcomes comments or suggestions on how to improve our website via our website survey.  You may also send an email to our webmaster.

Complaints

The Commission investigates each complaint filed with the agency that alleges a Commission licensee or employee has violated a Commission rule. It is preferred that complaints be filed on the complaint form prescribed by the Commission. A complaint that is not on a Commission form may not be resolved as quickly. In completing the form, be as specific as possible regarding the licensee's conduct and include the rule number the licensee has allegedly violated.

Although a complaint may be filed anonymously, you may not learn the outcome of the complaint if you do not include your name and address. By law, the Commission is required to keep a complainant informed of the status of the complaint investigation.

To obtain a complaint form:

• Write or call the Commission.
• Fill out an on-line request to have a complaint form sent to you.
• View or Download a copy of the Complaint form in Acrobat pdf format.

Click here to download a free copy of Adobe Acrobat.

After receiving a complaint, the Commission Staff will investigate to determine whether a violation occurred. If the Staff determines a violation has occurred, the complaint will either be referred to the stewards or racing judges at the appropriate racetrack or the Staff will institute an original disciplinary proceeding at the Commission level.