Customer Service
- Medicaid client hotline: 1-800-252-8263
- CHIP call center: 1-877-543-7669 or 1-800-647-6558
CHIP processing center:
HHSC
P.O. Box 14200
Midland, TX 79711-4200
- Report waste, abuse and fraud in HHSC benefit programs: 1-800-436-6184
- If you are deaf, hard of hearing, or speech impaired: Call any HHSC office by using the relay service of your choice. The state of Texas offers Relay Texas. You can reach Relay Texas by dialing toll-free 7-1-1 or 1-800-735-2989. You can reach the HHSC state office’s reception desk by dialing the TTY number 512-424-6597.
- To learn more about customer service and HHSC's complaint process see the HHSC Compact with Texans web page.
- To learn more about HHSC benefit programs and how to apply for benefits, visit the “How to Get Help” web page.
- If you need help with benefits you are getting, visit the “Questions about Your Benefits” web page.
Reporting
Child Protective Services Issues
Toll-free: 1-877-787-8999
Reporting
Child Abuse Issues
Toll-free:
1-800-252-5400
HHSC Ombudsman Office
Contact the Ombudsman Office if you have health and human services-related complaints or issues.
Texas Health and Human Services Commission
Office of the Ombudsman, MC H-700
P.O. Box 85200
Austin, TX 78708-5200
Toll-free: 1-877-787-8999
Fax: 1-512-706-7130
TTY: 1-888-425-6889 or 1-512-438-3087
E-mail: contact@hhsc.state.tx.us
HHSC Civil Rights Office
Call the Civil Rights Office if you need to talk to someone about concerns of discrimination or would like to file a discrimination complaint.
Civil Rights Office
Health and Human Services Commission
701 W. 51st Street, MC W206
Austin, Texas 78751
1-888-388-6332 or 1-512-438-4313
TTY toll-free: 1-877-432-7232
HHSCivilRightsOffice@hhsc.state.tx.us
HHSC Headquarters
Texas Health and Human Services Commission
Brown-Heatly Building
4900 N. Lamar Blvd.
Austin, TX 78751-2316
512-424-6500
[Directions and maps to HHSC headquarters and other Austin facilities]
Web Manager
If you have specific comments about this website, please contact the webmaster by e-mail at webmaster@hhsc.state.tx.us.
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