Provider Information

Health and Human Services Programs

The Child and Adult Care Food Program — Adult Day Care Handbook explains program requirements and protocols that contractors must follow in the operation of their non-profit food service for the provision of nutritious meals to participants in adult day care centers.
The Child and Adult Care Food Program — Child Care Center Handbook explains program requirements and protocols that contractors must follow in the operation of their non-profit food service for the provision of nutritious meals to children in child care centers.
The Child and Adult Care Food Program — Day Care Homes Handbook explains program requirements and protocols that contractors must follow while sponsoring individuals who provide nutritious meals to children in day care homes.
Fair and Fraud Hearings Handbook includes policies, procedures, and responsibilities for handling client and contract appeals, detecting and handling potential fraud cases, and protecting the civil rights of clients.
The Family Violence Program Shelter Center Provider Manual is a technical resource for shelter center contractors. It includes rules, notes, resources, and management recommendations to support the program philosophy that victims of family violence are in charge of their own lives, that the advocate's role is to help victims of family violence tap their own strengths and abilities, and that victims of family violence have the ability and the right to choose which shelter center services they want to access.
The Family Violence Program Special Nonresidential Project Provider Manual is a technical resource for special project contractors. It includes rules, notes, resources, and management recommendations to support the program philosophy that victims of family violence are in charge of their own lives, that the advocate's role is to help victims of family violence tap their own strengths and abilities, and that victims of family violence have the ability and the right to choose which services they want to access.
The Family Violence Program Nonresidential Center Provider Manual is a technical resource for nonresidential center contractors. It is meant as a source of information and, with the exception of the rules, is not binding on the contractor.
Federal Assistance to Individuals and Households - Other Needs Assistance Handbook describes the policies, organization, and procedures for implementing the Other Needs Assistance provision of the Federal Assistance to Individuals and Households Program (IHP), the financial assistance program that responds to people whose needs result from natural or man-made disasters.
The Long-term Care Medicaid Eligibility for the Elderly and People with Disabilities Handbook contains policy and procedures for the Medicaid programs for people who elderly and people with disabilities.
Refugee Cash Assistance Provider Manual includes rules, policies, and procedures to guide contractors in the effective administration and delivery of services funded under the Public/Private RCA program.
The Refugee Social Services Provider Manual guides Refugee Social Services (RSS) contractors in the effective administration and delivery of services funded under the RSS program.
The Security and Accountability Handbook contains procedures for safeguarding program benefits from fraud, abuse, and misuse.
The Texas Works Handbook contains information about the policies and procedures used to determine eligibility for SNAP, Temporary Assistance for Needy Families (TANF), and Medical Programs for Families and Children.