Official Portal of Texas

Who We Are

TexasOnline was established by the Texas Department of Information Resources (DIR) and is managed by Texas NICUSA, LLC.

What We do

TexasOnline is the official eGovernment web site for the State of Texas. As the primary resource for Texas web-based services, TexasOnline provides state agencies and local governments with the expertise to automate routine tasks into interactive online applications for citizens and businesses. In addition to application development, TexasOnline provides government entities with essential support services such as:

• Technology management - Managing the infrastructure, hosting, networking, web design, testing, security, and quality assurance for web-based services.
• Payment processing - Deploying a payment solution that exceeds industry and state security compliance standards while offering customized reporting, reconciliation, and audit services.
• Marketing - Designing and executing targeted marketing programs to raise awareness and drive higher usage for new and existing services.
• Customer service - Offering multi-channel phone, email, and real-time web customer services that quickly address the needs of agencies and citizens.
• Training - Providing thorough training to ensure agency employees can use and manage their web-based applications.

TexasOnline supports the Texas Department of Information Resources strategic goals to:

• Leverage the state’s investment in shared technology infrastructure
• Protect and secure technology assets and information while safeguarding citizen privacy
• Simplify citizen, government, and business access to public-sector services and information
• Promote the innovative use of technology that positively impacts the state’s business, as well as its economic development

We hope you find this site useful, informative, and enjoyable.

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Key Statistics

TexasOnline currently offers more than 870 online services. Since inception in 2000, the website has:

• Received more than 178 million site visits
• Processed more than 108 million financial transactions
• Collected more than $12 billion on behalf of participating entities

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Contact Us

If you would like to learn more about TexasOnline, please contact:

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Media Inquiries

Our press kit includes news releases, a TexasOnline Brochure (PDF), and copies of press coverage.

For news media questions, please contact:

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Frequently Asked Questions

Is TexasOnline accessible for people with disabilities?

TexasOnline is compliant with the Americans for Disabilities Act and Section 508 of the Rehabilitation Act of 1973.

How is TexasOnline funded?

The Texas Legislature mandated that TexasOnline be self-supporting, with no funding provided by the State. The contract with Texas NICUSA, LLC is a self-funded, transaction-based model.

How does TexasOnline improve state operations?

TexasOnline provides constituents with an easy, efficient way to conduct business with Texas government. State agencies and local governments gain efficiencies from offering web-based services and enabling citizens to process transactions at their convenience.

How does TexasOnline protect my personal data?

The State and its agencies own the information collected by applications on TexasOnline. The owner of each application directs how that data is used and released to the public according to applicable laws. TexasOnline has a separate privacy policy which details how information is collected and handled.

Is TexasOnline secure?

Texas NICUSA, LLC maintains the security of TexasOnline to the highest standards of government, commercial, and financial institutions. Our current security standards comply with Payment Card Industry Data Security Standards (PCI-DSS), Texas Administrative Code (TAC) 202, and the Texas Public Information Act (Chapter 552), as well as industry best practices that include the following organizations: The Information Technology Laboratory (ITL) of the National Institute of Standards and Technology (NIST) and The Software and Network Security Institute (SANS).

How can state agencies, local governments, and the educational community participate in TexasOnline?

Participation in TexasOnline is voluntary. However, SB187 requires that state agencies consider the use of TexasOnline for services provided via the Internet, including:

• Financial transactions,
• Applications for licenses, permits, registrations, and other related documents,
• Electronic signatures,
• Any other applications that require security.

TexasOnline can develop and host applications which allow participating agencies to take advantage of the site’s infrastructure and security. TexasOnline also has the flexibility to allow agencies to host their own applications.

What is the role of the Department of Information Resources (DIR) with TexasOnline?

DIR is responsible for overseeing the general operations of TexasOnline, developing policies relating to TexasOnline operations, evaluating services to be provided on TexasOnline, and overseeing money generated for the operation and expansion of TexasOnline.

How did TexasOnline originate?

In 1999, the Texas Legislature authorized a pilot study to create an eGovernment framework that would provide citizens, local government, and state agencies with a single, secure structure to conduct business over the Internet. BearingPoint, Inc. was awarded the contract in May 2000 to develop and operate TexasOnline for the State.

On May 29, 2009, NIC Inc. (NASDAQ: EGOV) announced its acquisition of the TexasOnline contract from BearingPoint, Inc. Operating under the Austin-based Texas NICUSA, LLC subsidiary, NIC serves as prime vendor for TexasOnline. NIC is the outsourced enterprise portal manager responsible for operations similar to TexasOnline in 23 other states. NIC has focused specifically on electronic government services for more than 17 years and has gained the expertise and institutional knowledge to provide leadership for TexasOnline.

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Awards

The State of Texas, in partnership with TexasOnline, has received the following national awards and recognition for its egovernment services:

• 2008
• 

  Best of Texas – Best Sustainable Value

• 

  Center for Digital Government’s Best Fit Integrator Award – Long Train and Elegant Design in Portals

• 

  Best of the Web – 4th Place

• 2006
• 

  Center for Digital Government Achievement Award – Government-to-Government Category

• 

  Taubman Center for Public Policy at Brown University, 7th Annual Study of State and Federal e-Government – Best State e-Government Site in the U.S.

• 2005
• 

  Best of Texas – Demonstrated Excellence in Project Collaboration

• 

  Excellence Award for the Innovative Use of Technology in State Agencies – Awarded by the Texas Association of State Systems for Computing and Communications (TASSCC)

• 

  Ash Institute for Democratic Governance and Innovation – Top 25% Distinguished Program

• 2003
• 

  American Council for Technology Intergovernmental Solutions Award

• 

  National Electronic Commerce Coordinating Council (NECCC) Cost Effectiveness Through e-Government Award, Internet Occupational License Renewal System – Finalist

• 

  National Electronic Commerce Coordinating Council (NECCC) Cost Effectiveness Through e-Government Award, Internet Occupational License Renewal System – Finalist

• 2002
• 

  Best of Texas – Excellence in IT Collaboration

• 

  Best of the Web – 5th Place

• 

  Excellence Award for the Innovative Use of Technology in State Agencies – Awarded by the Texas Association of State Systems for Computing and Communications (TASSCC) for Texas Department of Public Safety (DPS) and TexasOnline Driver License Renewal System

• 

  NACHA (National Automated Clearing House Association) – George Mitchell Payment System Excellence Award

• 

  E-Gov – Trailblazer Award

• 2001
• 

  Digital State Survey – 11th place in the "Electronic Commerce Category"

• 

  Government Executive – Grace Hopper Government Technology Leadership Award

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Photo Credits on TexasOnline

TexasOnline acknowledges the following photographers or organizations as sources of some photographs used on TexasOnline.

• Business in Texas:
  • Skyscrapers – Marti McHugh
  • Silicone Wafer – Texas Instruments
• Living in Texas
  • Boots – Carole VandenBerg

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Other Helpful Numbers

For technical assistance with TexasOnline, call toll-free 1.877.452.9060 or email webhelp@texasonlinehelp.com.

For eligibility or fee-related questions, please contact the agency offering the service.

Frequently requested numbers:

• Texas Department of Public Safety - 512.424.2600
• Texas Department of Transportation - 512.465.7611
• Texas Tomorrow Fund - 800.445.GRAD

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