Texas Department of Insurance

TDI Insurance Complaint Form

TDI has a single complaint form for all types of insurance including auto, homeowners, life, health, title, and workers' compensation.  Please follow the instructions on the form to provide additional information for certain types of complaints, for example, title, HMO, and workers' compensation claim complaints. Also health care providers should use Attachment A, accessed via a link within the form, to provide additional claim-specific information. To file a complaint in English or Spanish, use the online form at the link below. You may also use the "easy print" option to print out the form then fill in the information and mail or fax your complaint back to TDI.  For information on filing an insurance-related complaint, call the Consumer Help Line between 8 a.m. and 5 p.m., Central time, Monday-Friday.

1-800-252-3439

463-6515 in Austin

• English Online Form
• En Español En linea Forma | RTF Format | PDF Format
• Easy Print Form RTF Format | PDF Format

Internet Complaint Information System
Consumer Complaint Information | HMO Complaint Summaries

Other Complaints   

• Commissioner´s Ombudsman Questions/Complaints
• TDI Customer Service Questions/Complaints

Customer Service Contact
We set high standards for customer service and hope our service meets your expectations. If it does not, we invite you to contact a supervisor or manager in the TDI program area providing that service. The TDI program has the expertise relating to your insurance issue, and it is likely that program staff and management are the ones who can best help you.

Customer Relations Representative
Should you have any comments or suggestions about TDI "Compact with Texans" services and standards, please contact TDI's Customer Relations Representative via e-mail at: CustomerRelations@tdi.state.tx.us

For more information contact: