STATE CLASSIFICATION JOB DESCRIPTION
Salary Group B18	Class No. 5016

FAMILY AND PROTECTIVE SERVICES SUPERVISOR I

GENERAL DESCRIPTION

Performs highly complex (senior-level) consultative services, technical assistance, and supervisory work. Work involves planning, developing, and implementing an agency program and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. Plans, assigns, and supervises the work of others. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Oversees the work of assigned staff, and confers with staff on program issues and problems in order to identify solutions.

Evaluates unit performance through case readings, computer reports, and observations of unit operations to ensure unit compliance with policy, procedure, and service control requirements.

Implements program guidelines, procedures, policies, rules, and regulations; and monitors compliance with policies and procedures.

Provides training or technical assistance in a program area.

Assists in preparing management reports, analyses, and correspondence on the effectiveness of program activities.

Assists in planning, implementing, coordinating, monitoring, and evaluating programs.

Assists in the development of program guidelines, procedures, policies, rules, and regulations.

Assists in the preparation of program budget requests.

May prepare and conduct presentations for citizens, clients, staff, management, or elected officials.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in social work, including supervisory experience. Graduation from an accredited four-year college or university with major course work in social work, counseling, psychology, criminal justice, early childhood education, psychology, criminal justice, elementary or secondary education, or a related field is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of community and government service delivery systems and case management delivery systems; of case guidelines, regulations, and policies; of interviewing techniques; of mental illness and the emotional components of physical illness; of rehabilitation methods; of individual needs associated with disabilities; and of community welfare resources.

Skill in interviewing and in conducting individual needs assessments.

Ability to negotiate available services; to communicate effectively; and to supervise the work of others.

State Auditor’s Office

Revised 9-1-09