STATE CLASSIFICATION JOB DESCRIPTION |
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Salary Group B11 |
Class No. 3151 |
UNEMPLOYMENT
INSURANCE CLAIMS EXAMINER I
GENERAL DESCRIPTION
Performs entry-level unemployment insurance
claims work. Work involves reviewing unemployment
insurance claims for accuracy and completeness, investigating and determining
claimant eligibility, and determining unemployment liability. Works under close
supervision with minimal latitude for the use of initiative and independent
judgment.
EXAMPLES OF WORK PERFORMED
Reviews and processes unemployment insurance
claims and documents.
Interviews claimants and employers to gather
facts on claims being investigated.
Makes determinations on claims regarding the
payment of unemployment insurance to claimants and the liability of employers
for reimbursement.
Verifies liability and charges from other
states for
Checks wage data for unreported earnings and
investigates improper payments.
Researches agency records and replies to
correspondence concerning overpayment of unemployment insurance benefits.
Ensures information was provided to
appropriate parties prior to initiating civil process on collection actions.
Initiates the collection of
overpayments.
Provides information on unemployment
insurance claims provisions, processes, and requirements to claimants and
employers.
Assists claimants in preparing statements and
appeals.
May testify during hearings.
Performs related work as assigned.
GENERAL QUALIFICATION GUIDELINES
Experience and Education
Experience in unemployment insurance claims
work. Graduation from an accredited
four-year college or university with major course work in business administration
or a related field is generally preferred.
Experience and education may be substituted for one another.
Knowledge, Skills, and Abilities
Knowledge of unemployment insurance laws,
rules, and regulations.
Ability to review and
resolve unemployment insurance claims; to explain and apply laws, rules, and
regulations; to communicate effectively; and to conduct claims investigations.
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State Auditor’s Office |
Revised 9-1-09 |