STATE CLASSIFICATION JOB DESCRIPTION |
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Salary Group B13 |
Class No. 0228 |
SYSTEMS SUPPORT SPECIALIST I
GENERAL DESCRIPTION
Performs entry-level
systems support work. Work involves
providing customer support for agency information technology
systems and operating automated office equipment
in a stand-alone, network, or mainframe environment. May train others. Works under close
supervision, with minimal latitude for the use of initiative and independent
judgment.
EXAMPLES OF WORK
PERFORMED
Provides customer service
and answers user inquiries regarding computer software, hardware operation, and
the use and interface of systems and software applications.
Provides
operational assistance in the implementation and utilization of data processing
hardware or software.
Installs, maintains, and
performs minor repairs to hardware, software, or information resources
equipment.
Maintains
records of daily data communication transactions, problems, remedial actions
taken, and installation activities.
Maintains necessary
security controls over software.
Assists
in setting up equipment for employee use and performing or ensuring proper
installation of cables, operating systems, or appropriate software.
Assists
in troubleshooting and resolving computer-related problems.
May prepare, develop, and
update personal computer and mainframe application programs.
May train
others.
Performs
related work as assigned.
GENERAL QUALIFICATION
GUIDELINES
Experience and
Education
Experience
in systems support work. Graduation from a standard
senior high school or equivalent, supplemented by courses in computer science,
is generally preferred. Experience and
education may be substituted for one another.
Knowledge, Skills,
and Abilities
Knowledge
of the practices, principles, and techniques of computer operations, of
information systems, of computer software and hardware, and of information
security policies and procedures.
Skill in
the use and support of personal computers, in the use of applicable programs
and systems, and in troubleshooting information systems.
Ability
to operate information technology systems, to communicate effectively, and to
train others.
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State Auditor’s Office |
Revised 9-1-09 |