STATE CLASSIFICATION JOB DESCRIPTION
Salary Group B13	Class No. 0228

SYSTEMS SUPPORT SPECIALIST I

GENERAL DESCRIPTION

Performs entry-level systems support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. May train others. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.

Provides operational assistance in the implementation and utilization of data processing hardware or software.

Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment.

Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.

Maintains necessary security controls over software.

Assists in setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems, or appropriate software.

Assists in troubleshooting and resolving computer-related problems.

May prepare, develop, and update personal computer and mainframe application programs.

May train others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in systems support work. Graduation from a standard senior high school or equivalent, supplemented by courses in computer science, is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.

Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.

Ability to operate information technology systems, to communicate effectively, and to train others.

State Auditor’s Office

Revised 9-1-09