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TxDOT Launches Toll Violation Recovery Program

Violation Fee Reductions to Last Through November 30

AUSTIN - August 31 marks the start of the Texas Department of Transportation's (TxDOT) toll violation recovery program, approved in July by the Texas Transportation Commission. The aims of the program are to recoup unpaid toll revenue from delinquent toll customers and to facilitate timely payment of tolls in the future. The toll violation recovery period will expire November 30.

Under the program, delinquent accountholders can receive a 90 percent reduction in violation fees in return for paying all tolls in full, paying the remaining violation fees, opening a TxTag account and keeping that account in good standing for a minimum of 12 months. Upon conclusion of the toll violation recovery period, the department will begin filing in court to collect the remaining tolls and fees owed to the state, which will result in an escalation of violation and court fees.

"We strive to provide good customer service to toll road users, but we cant ignore the financial commitments we've made to bondholders to collect these tolls," said Mark Tomlinson, TxDOT Turnpike Authority director. "Taking a toll road is a choice. But, once you're on one, paying the toll is a matter of state law - and TxDOT is determined to collect."

On Loop 1, SH 130 and SH 45N in Central Texas and Loop 49 in Tyler, nearly $3.2 million are owed in unpaid tolls and $58.4 million are owed in unpaid violation fees. The department is optimistic that many of the approximately 140,000 accountholders in violation will take advantage of this one-time offer.

This offer does not apply to violations on toll roads operated by other entities, including the North Texas Tollway Authority, the Central Texas Regional Mobility Authority or the Harris County Toll Road Authority. Rental car companies are also excluded from participation in this program.

Toll road users may inquire about the status of their account by contacting the TxTag Customer Service Center at 1-888-468-9824, which is open for extended hours throughout the toll violation recovery period. Customer service representatives are available by telephone Monday through Saturday from 7 a.m. to 11 p.m., and Sunday from 8 a.m. to 5 p.m. Customers may also visit the TxTag Customer Service Center at 12719 Burnet Road in Austin, Monday through Friday, 7 a.m. to 7 p.m., and Saturday from 9 a.m. to 6 p.m.

The Texas Department of Transportation
The Texas Department of Transportation is responsible for maintaining nearly 80,000 miles of road and for
supporting aviation, rail and public transportation across the state. TxDOT and its 15,000 employees strive to
empower local leaders to solve local transportation problems, and to use new financial tools, including tolling and
public-private partnerships, to reduce congestion and pave the way for future economic growth while enhancing
safety, improving air quality and preserving the value of the state's transportation assets. Find out more at
www.txdot.gov.