Call Tips and Peak Schedules
We're here to help! Tax Assistance's regular hours of operation are 7:30 a.m. to 5:30 p.m. Monday through Friday, CST.
Our call volume is typically lowest from 7:30 to 10 a.m. and from 4 to 5:30 p.m., which may help you plan the best time to contact our office. Having your 11-digit taxpayer number ready will also help us better assist you with your account.
Every call is important and we are committed to assisting you as quickly as possible. Please be aware that call volume can be very high during peak tax filing periods:
| Tax Assistance Peak Calling Periods | Tax Filings |
|---|---|
| January 5 - 20, 2009 | Annual/Quarterly/Monthly Sales Tax Peak |
| Feb. 20 - March 20, 2009 | Annual Franchise Tax notification letters are mailed |
| April 13 - 20, 2009 | Quarterly/Monthly Sales Tax Peak |
| May 11 - 15, 2009 | Annual Franchise Tax Peak |
| July 13 - 20, 2009 | Quarterly, Monthly Sales Tax Peak |
| October 12 - 20, 2009 | Quarterly, Monthly Sales Tax Peak |
| November 9 - 16, 2009 | Extended Franchise Tax Peak |
NOTE: Monthly sales tax reports are due on the 20th of each month. If the 20th falls on a weekend or holiday, the due date is the next business day. Call volume will rise to some extent on these due dates, but will not be as high as those shown above.
You can also submit a question to one of our tax professionals via e-mail. And you can visit our list of Frequently Asked Questions for Texas taxes. You may also wish to visit our Tax Due Date Calendar for due dates on all Texas taxes.