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Quality Management
The Quality Management Branch (QMB) is responsible for assuring that contractors funded by the Texas Department of State Health Services (DSHS) meet standards and requirements of the department. Staff of the Branch also assist contractors in identifying opportunities and avenues to improve services.
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Core Principles of Quality Management
- Focus on the Client,
- Focus on systems and processes,
- Focus on measurement, and
- Focus on teamwork.
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Quality Management involves three major goals which can be visualized in the Quality Management triangle.
- Defining Quality
- Measuring Quality
- Improving Quality
The QMB conducts on-site and desk reviews of the services delivered by contractors and providers to assure that pre-determined standards of care are met. The QMB also works with contractors to improve efficiency and effectiveness.
Quality is of uppermost importance in the delivery of health care services and the QMB strives to assure Texans served by contractors receive quality care.
Mission
The Quality Management staff seek to assure that high quality comprehensive services, within the framework of current standards and contracts, are delivered to individuals in a cost effective manner. Services delivered shall promote human dignity, respecting cultural and individual differences, preserving freedom of choice while maintaining individual confidentiality.
Philosophy
To assure open and honest communication between Department of State Health Services, our contractors/providers and those who receive health care services. This communication should foster individual thinking and constructive criticism. We believe in being open, ethical, responsive, accountable and dedicated to the public we serve.
Quality Management News
Child Abuse Reporting Requirements - Rider 23 [previously Rider 27, 11, 18, 14, and 33]
Note: When a report to the Department of Family and Protective Services (DFPS) is indicated and the situation is not an emergency, contractors/providers are encouraged to use the DFPS Statewide Abuse, Neglect and Exploitation Reporting System found on the DFPS website: https://www.txabusehotline.org/Default.aspx
DSHS Standards for Public Health Clinic Services
Client Service Standards for Public Health and Community Clinics and are intended to augment program-specific standards. The standards address common components for
administering public health clinics to assure the delivery of quality health services.
Contact the Quality Management Branch
Texas Department of State Health Services
Quality Management Branch
1100 W. 49th Street
PO Box 149347
Austin, TX 78714-9347
Phone: (888) 963-7111 extension 6250
Fax: (512) 458-7136
Email the for additional information.
Last Updated September, 2009
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