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TG and its employees take very seriously the privacy of your personal information. This Privacy Policy describes the ways TG gathers, uses, and protects the personal information of visitors to our site, as well as borrowers whose loans we have guaranteed.
Information for all visitors to TG Web sites
TG's vision is to be the premier source of information, financing, and assistance to help all families and students realize their educational and career dreams.
This Privacy Policy applies to the following Web sites:
TG's Web sites use cookies to enhance and personalize your visits to our Web sites, to measure the effectiveness of our sites, and to provide a more robust visitor experience for you. TG does not store any personally identifying information in cookies. TG does collect information about visitors to our Web sites that is not personally identifying, including domain name, pages visited, and length of user session. This information is used to analyze the usage of our Web sites so that we may improve the usefulness of the sites. You may reject cookies by setting your browser options to inform you when cookies are set or to prevent cookies from being set. If you set your browser to reject or prevent cookies, you may limit the functionality we can provide when you visit our site.
TG uses web beacons to measure the effectiveness of our e-newsletters and e-mail messages.
When you enter one of our sites, you pass through a firewall TG uses for security purposes. As you pass through, TG may identify your Internet Protocol (IP) address to track the origin of your Internet connection. The IP address does not identify you personally. We store IP addresses in case we ever need to track a connection to its point of origin for security troubleshooting and analysis.
We do not collect personally identifying information from you unless you expressly provide it to us through your use of one of the services we offer on our Internet sites or through signing up for subscriptions to our publications. TG does not voluntarily share personally identifying information with third-party marketers.
When you sign up for a subscription, we collect contact information which is added to TG's subscriber database and is used to generate a mailing list for the subscription. TG does not voluntarily share any of this information with third parties.
When school counselors register for the Counselors Network, we collect name and school-related information which is used to create a member directory available to other participating school counselors. Access to this information is password protected. TG does not voluntarily share any of this information with individuals or groups that are not members of the Counselors Network.
In order to access some of TG’s online tools or services, such as TG Loans By Web™ or Student/Parent Loan Inquiry, you must provide your Social Security number. This information is used to verify loan status and for administrative purposes only. TG does not voluntarily share this information with third parties, except as needed to administer your loan. For more information about the use borrower information to administer loans, please see — Information for TG Borrowers — below.
TG is subject to the Texas Public Information Act, commonly known as the Open Records Act. As a result, if TG receives an Open Records request for information that includes personally identifying information of non-borrowers, TG may be required by the Open Records laws to provide the information. TG is not required to release the Social Security number of any living person, or any personal e-mail address provided by a member of the public to TG. TG is not allowed to ask about or consider the use a requestor might make of the information requested — it must provide the information unless it is determined by a ruling or decision of the Texas Attorney General to be excepted from public disclosure. TG borrowers' student loan information is confidential by law and will not be disclosed in response to an Open Records request.
We do not intend to collect information from children under 13 years of age. You must be over 13 to receive TG’s newsletters or use TG’s online tools. If we learn that we have inadvertently collected personally identifying information from a child under the age of 13, we will promptly take all reasonable measures to delete the data from our system.
We provide links from our Web sites to sites of business associates, such as the site that hosts the Positive+Balance CommunitySM; student loan industry participants, such as Mapping Your Future®; and other external parties. It is important to remember that, if you link to any non-TG site, the privacy policy and conditions or terms of use for that site apply to you. You are encouraged to become familiar with any external party's privacy policy before disclosing personal information at their site, because their privacy policies and terms of use may differ from ours. TG is not responsible for the content and performance of these sites or for your transactions with them.
Information for TG Borrowers
TG's activities in connection with your education loans require our employees to access information regarding you and your account. We may have collected this information from a number of sources, such as applications, transactions, or credit reports. Your loan documents and the laws and regulations governing the Federal Family Education Loan Program (the “FFELP”) set forth ways in which guarantors such as TG may, or are required to, use and share information about you. In certain circumstances when carrying out our duties under the FFELP, we are required to disclose your information, including personally identifying information, in connection with the administration of your education loan. TG does not share your personally identifying information with third-party marketers.
TG borrowers' student loan information is confidential by law and is not subject to disclosure pursuant to a request under the Texas Public Information Act.
TG engages in ongoing reviews of our privacy policies. The effective date of this version of the policy is April, 14, 2009. It replaces all prior online privacy policies issued by TG. We reserve the right to change our policies on privacy and the collection and use of information.
Cookies
Normally, each time a browser requests the URL of a page from a Web server, the request is treated as a completely new interaction. The fact that the request may be just the most recent in a series of requests as the user browses methodically through the site is lost. Although this makes the Web more efficient, this behavior makes it difficult to create things like shopping carts that must remember the user's actions over an extended period of time. A "cookie" is a small text file saved on your computer that is used to store information that a Web site may need, for example, a shopping cart ID.
Cookies cannot be used to "steal" information about you or your computer system. They can only be used to store information that you have provided at some point. To give a simple example, if you fill out a form giving your favorite color, a server can turn this information into a cookie and send it to your browser. The next time you contact the site, your browser will return the cookie, allowing the server to alter background color of its pages to suit your preferences.
Web Beacons
A Web beacon is a small (usually 1x1 pixels) transparent image that is embedded in an HTML-formatted e-mail message. Whenever the mail is opened with a graphical mail reader, the image is downloaded from a Web server in the same manner as an image is downloaded from a Web site, allowing the server to track the download in its access logs.
Web beacons are used by TG to verify that e-mail addresses are valid and that the content of e-mails is actually viewed. This information helps us to provide e-mail content that is most useful to our subscribers.
Contacting us
If you have any questions or comments or need to contact us in connection with this policy, please e-mail the webmaster or contact us using the information below:
Webmaster
TG
P.O. Box 83100
Round Rock, TX 78683-3100
Mapping Your Future® is a registered trademark of Mapping Your Future, Inc..