Informal Dispute
Resolution
for Long-Term Care Facilities
Procedures & Forms
Corrections
& Updates (please check here
first)
IR/IDR Procedures (Revised):
- Info for Providers, for DADS, for HHSC Reviewers, the
Request Form and Timelines - revised 02/2005,
pdf format
Submitting information to IDR:
To support your decision, you may send supporting documentation. The supporting documentation must be sent by 2-day mail, hand delivery, or overnight mail and be received by HHSC within five calendar days of submitting the IR request to the address below.
HHSC IDR Program
1106 Clayton Lane
Suite 300 W.
Mail Code: H 970
Austin, TX 78723
HHSC must receive the IR request form and rebuttal letter within the required time frames or the IR will be denied. If the designated due date (calendar day) falls on a Saturday, Sunday, or legal holiday, the due date becomes the following business day.
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Please note the following new information:
Address: |
Health and Human Services Commission
IDR Program
1106 Clayton Lane
Suite 300W
Mail Code: H970
Austin, TX 78723 |
New fax: |
512.706.7275 |
New phone: |
512.706.7268 |
Effective June 02, 2008, please:
- Fax all IDR and informal reconsideration (IR) request forms to (512)706-7275.
- Submit all IDR/IR rebuttals and supporting documentation to the new address via two-day mail, overnight mail, or hand delivery.
Submission of IDR/IR requests and supporting documentation to the wrong fax number or address may result in processing delays.
The IDR and IR request forms have been revised. Please discard old forms and begin using the Revised IDR Request Form and Revised IR Request Form.
Thank you.
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