Corrections & Updates (please check here first)

• Please note the change in our phone number.  The correct phone number is 512-706-7268.
• Fax number: 512-706-7275
• Revised IDR Request Form
• Revised IR Request Form
• Highlights of Recent Changes
• Frequently Asked Questions
• Clarification Regarding the Review of Deficiencies/Violations

IR/IDR Procedures (Revised):

• Info for Providers, for DADS, for HHSC Reviewers, the Request Form and Timelines - revised 02/2005, 
  pdf format 
  • Informal Reconsideration (IR) Procedures
     
  • Informal Dispute Resolution (IDR) Procedures

Submitting information to IDR:

To support your decision, you may send supporting documentation. The supporting documentation must be sent by 2-day mail, hand delivery, or overnight mail and be received by HHSC within five calendar days of submitting the IR request to the address below.

HHSC IDR Program
1106 Clayton Lane
Suite 300 W.
Mail Code: H 970
Austin, TX 78723

HHSC must receive the IR request form and rebuttal letter within the required time frames or the IR will be denied. If the designated due date (calendar day) falls on a Saturday, Sunday, or legal holiday, the due date becomes the following business day.

Some documents linked from this page are in Adobe Acrobat (pdf) format. If you need the free Adobe Acrobat Reader, you can download it here. Access.adobe.com provides a set of free tools that may allow visually disabled users to read documents in Adobe PDF format.

Please note the following new information:

Address:	Health and Human Services Commission  IDR Program 1106 Clayton Lane Suite 300W Mail Code: H970    Austin, TX 78723
New fax:	512.706.7275
New phone:	512.706.7268

Effective June 02, 2008, please:

• Fax all IDR and informal reconsideration (IR) request forms to (512)706-7275.
• Submit all IDR/IR rebuttals and supporting documentation to the new address via two-day mail, overnight mail, or hand delivery.

Submission of IDR/IR requests and supporting documentation to the wrong fax number or address may result in processing delays.

The IDR and IR request forms have been revised. Please discard old forms and begin using the Revised IDR Request Form and Revised IR Request Form.

Thank you.