Resource Library - Best Practices
North Carolina Automated Messaging System
North Carolina used an OCSE Special Improvement Project (SIP) grant to
improve customer service through an automated text-to-speech messaging system
that confirms appointments, delivers special messages
and makes collection calls.
Illinois Improves Processing of US Mail
Illinois implemented use of the United States Postal Service (USPS) Address Change
service (ACS) and other initiatives to improve mail processing and save postage and labor.
Texas Web Training
An overview of Texas best practices, including call centers,
web-based training, and web-based management reporting.
Washington CSIPS
An overview of the Washington Child Support Internet Payment Site (CSIPS),
which allows both employers and individuals to make on-line child support
payments.
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