The 311 service is a single telephone number for all non-emergency City of Albuquerque inquiries and services.

For 24 hours a day, seven days a week, a person answers your 311 call to provide information or take your service request.

No more run-around.

No more voicemail.

Examples of 311 Service

• Call 311 for locations, hours, and offerings of City of Albuquerque services.
• Call 311 for information about City-sponsored events.
• Call 311 to report abandoned cars, potholes, graffiti, weeds, unsafe City drivers and more.

What to Expect from 311

• Personal service — People actually answer the phone.
• Timely service — 80 percent of calls are answered within six rings.
• Accurate service — Call call takers have access to City information.
• Efficient service — 75 percent of all calls are handled without referral to another City office.
• Accountable service — Calls are monitored and tracked to ensure services are delivered.

Costs

There is no charge for 311 service from landlines.

Cellular service providers may charge airtime fees.