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50, 51 - Access to city services
Goal 8 - DCC 50 - Customers conveniently access City services and officials. Goal 8 - DCC 51 - Customers can participate in their government by accessing information about services, policies, community conditions, regulations, etc….
In its first three years, the 311 Citizen Contact Center has seen significant growth in calls received, lessening the burden placed on public safety emergency call systems. The City’s web site use continues to increase. Citizens agree that progress has been made.
INDICATORS
LOCAL TREND:
The Citizen Contact Center (311 calls) began in FY/06 and recorded 503,000 calls. In FY/08, this increased 97% to 989,513 requests. Over the last eighteen months, CABQ.gov web site page counts have increased 12%.
NATIONAL/REGIONAL COMPARISON:
National or regional comparisons are not yet available for 311 Citizen Contact Centers, although many centers are being established nationwide. The City of Albuquerque web site compares similarly to the City of Tucson for web site page views per capita. Per capita page views for the City are about 20% less than the City of Austin.
CITIZEN PERCEPTION:
In 2007, Albuquerque citizens recognized progress was made in achieving these Desired Community Conditions. Progress ranked 7th for DCC 51 and 12th for DCC 50. Although all conditions surveyed had a ranking of 5 or more on the 7-point importance scale, these two DCC’s ranked in the lower half of all conditions for importance.
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NOTE: For help in understanding this page, see Creating a Community Report Card.