President
George W. Bush and Commerce Secretary Donald L. Evans today
announced seven organizations as recipients of the 2003 Malcolm
Baldrige National Quality Award, the nation’s highest
honor for quality and performance excellence. This is the most
Baldrige Award recipients since the program started in 1988
and the first time that recipients were named in all five Baldrige
Award categories.
The 2003 Baldrige Award recipients are:
-
Medrad,
Inc., Indianola, Pa. (manufacturing); (.pdf;
download Acrobat Reader)
- Boeing
Aerospace Support, St. Louis, Mo. (service) (Boeing
Airlift and Tanker Programs, Long Beach, Calif., received
the Baldrige Award in 1998 in the manufacturing category);
(.pdf;
download Acrobat Reader)
-
Caterpillar
Financial Services Corp., Nashville, Tenn. (service);
(.pdf;
download Acrobat Reader)
-
Stoner
Inc., Quarryville, Pa. (small business); (.pdf;
download Acrobat Reader)
-
Community
Consolidated School District 15, Palatine, Ill. (education);
(.pdf;
download Acrobat Reader)
-
Baptist
Hospital, Inc., Pensacola, Fla. (health care); (.pdf;
download Acrobat Reader) and
-
Saint
Luke’s Hospital of Kansas City, Kansas City, Mo.
(health care). (.pdf;
download Acrobat Reader)
“I am pleased to join President Bush
in congratulating this year’s recipients of the prestigious
Malcolm Baldrige National Quality Award,” said Secretary
Evans. “They represent America’s best and are
setting a high standard for corporate and social responsibility.
Their dynamic, principled leadership has built our economy
into the world’s largest engine of progress and prosperity.”
The 2003 Baldrige Award recipients were selected
from among 68 applicants. All seven were evaluated rigorously
by an independent board of examiners in seven areas: leadership,
strategic planning, customer and market focus, information
and analysis, human resource focus, process management, and
results. The evaluation process included about 1,000 hours
of review and an on-site visit by teams of examiners to clarify
questions and verify information in the applications.
“This
recognition is so meaningful to the recipients because they
know the evaluation for the Baldrige Award was objective and
scrupulous in identifying performance excellence. Every step
of the process is structured to apply the knowledge and expertise
of the board of examiners in ensuring that only the most outstanding
applicants are recognized,” said Harry Reedy, chair
of the Baldrige Award panel of judges and vice president and
director of quality, State Street Corporation.
The 2003
Baldrige Award recipients are expected to be presented with
the Baldrige Award in a ceremony in Washington, D.C., early
next year.
Named
after the 26th Secretary of Commerce, the Malcolm Baldrige
National Quality Award was established by Congress in 1987
to enhance the competitiveness of U.S. businesses. The award
promotes excellence in organizational performance, recognizes
the quality and performance achievements of U.S. organizations,
and publicizes successful performance strategies. The award
may be presented to five types of organizations: manufacturers,
service companies, small businesses, education organizations
and health care organizations. The award is not given for
specific products or services. Since 1988, 58 organizations
have received the Baldrige Award.
The Baldrige
program is managed by the National Institute of Standards
and Technology (NIST) in conjunction with the private sector.
As a non-regulatory agency of the U.S. Department of Commerce
Technology Administration, NIST develops and promotes measurement,
standards and technology to enhance productivity, facilitate
trade and improve the quality of life.
Message from President Bush
About
the Malcolm Baldrige National Quality Award
Questions
and Answers about the Malcolm Baldrige National Quality Award
Malcolm
Baldrige National Quality Award
Application Data1988-2003
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