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Please read the following information carefully.

Continuing Education Units (CEUs)
The NTSB Training Center is an active and current member of the International Association for Continuing Education and Training.  Participants in Training Center courses will receive one (1) CEU credit for every ten (10) contact hours of instruction.  A contact hour is defined as 60 minutes spent in interaction between a learner and instructor or between a learner and materials that have been prepared to advance learning objectives.  The number of credits awarded for each course is listed in the CEUs section of each course description.

In order to receive the CEU credit and a training certificate the course attendee must:

  • Participate in all learning activities, including discussions, class projects, case studies, role-playing and tests.
  • Attend all scheduled classes.  Partial credit will not be issued for those who do not attend the entire course. 
The Training Center will make reasonable efforts to notify (in writing) those participants who do not successfully complete the course.

There are some classes in which credit is available from other organizations or institutions. This information is also listed in the CEUs section of the course description.

For further information about CEUs and a list of organizations that accept them, see the IACET website: www.iacet.org  External link disclaimer.  .

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Transcript Requests
The Training Center will maintain a transcript for every participant who completes a CEU accredited course. These records will be maintained for ten (10) years. 

The Training Center does not accept phone or e-mail requests for transcripts.  Transcript requests must be signed by the individual students (or former student) and will only be issued after receipt of a written request submitted via fax or mail. 

All transcript requests will be processed within ten (10) business days. Up to two transcripts will be processed free of charge, per student, per calendar year.  An administrative fee of $15 will be charged for each additional transcript.

To obtain a transcript or have one mailed to another organization, a Transcript Request form should be submitted: http://www.ntsb.gov/TC/courseinfo/transcriptrequest.pdf

Alternatively, a letter may be submitted with the following information:

  • Full name(s) used for registration
  • Home address
  • Daytime phone
  • E-mail address (if available)
  • Month and day of birth (i.e. July 4 = 07/04)
  • Name and address of the organization to which the transcript should be sent
  • Signature

Submit the letter by fax or mail:

FAX: 571-366-9654

MAIL: NTSB Training Center
Office of the Registrar
45065 Riverside Parkway
Ashburn, VA 20147-4287

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Eligibility
Those applying to attend a course should meet the admission criteria as defined in the "Who May Attend" section of the course description. Those unsure about eligibility to attend a particular course should contact StudentServices@ntsb.gov. All inquiries are welcomed and will be replied to as expeditiously as possible.

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Tuition
As is common practice among many other federal programs offering training to federal and non-federal individuals and entities, tuition serves to offset all or a portion of the course cost. Tuition varies by course and by payment date, and is based on development and delivery costs. The NTSB Training Center does not offer reduced tuition rates.

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Applications and Payments
Please read the course description carefully since it contains registration and tuition payment information and deadlines.

Applications via online registration system
The following forms of payment are accepted via online registration: American Express, MasterCard, VISA, Diners Club, Discover, debit card and business or personal check (enter the routing number and account number and the check will be processed electronically).

Applications submitted via fax or mail
A $50 processing fee will be charged for all applications submitted via fax or mail.  There is no processing fee for applications submitted through the online system.

The Training Center does not have the facilities to process cash transactions.  Acceptable forms of payment are: American Express, MasterCard, VISA, Diners Club, Discover, check, money order and IPAC (for U.S. Federal employees only). When U.S. Federal agencies use IPAC as method of payment, the agency must provide the Agency Location Code (ALC) on the course application form.

  • Applications submitted without full payment will not be processed.
  • Those paying with a credit card will receive a receipt by mail or by fax upon request. To inquire about a receipt, please email StudentServices@ntsb.gov
  • A receipt will not be issued to those who pay with a check or money order. The cancelled check will serve as proof of payment.
  • To obtain the discounted tuition for early registration, the application with payment must be postmarked no later than the last day for early registration (as indicated in the course description).
  • Those residing outside the United States wishing to remit funds by means other than those listed above should contact the Registrar at StudentServices@ntsb.gov

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Substitutions, Cancellations and Refunds
Those who have registered for a course but are unable to attend have several options, which are detailed in the table below:

  7 or more business days
prior to first day of course
1 to 6 business days
prior to first day of course

SUBSTITUTE PARTICIPANT

Substitute another person from the same organization at no additional charge.

      ALLOWED      ALLOWED

SUBSTITUTE COURSE

Apply tuition paid to another course on the schedule at no additional charge.

A $50 processing charge will be applied if there is a difference in tuition.

     ALLOWED      ALLOWED

REFUND

Full tuition refund minus $75 processing fee.

     ALLOWED   NOT ALLOWED

IMPORTANT:  Refund requests will only be processed and honored only if the Refund Request Form is received no later than 7 business days prior to the first day of the course. If the cost of tuition for the same class is unchanged, one change (e.g., substitution of participant or transfer of registration to a different course date) is permitted per application without charge.  A $25 processing charge will be assessed for subsequent changes.  If the cost of tuition is different, students must pay for the difference in tuition plus $50 processing charge.  A $25 processing charge will be assessed for subsequent changes.  Please be advised that all changes must be exercised within the same fiscal year (October 1 to September 30 each year). 

Please print the appropriate form and submit to the NTSB Training Center, Office of the Registrar, by mail or fax: 571-366-9654.

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Unscheduled Class Cancellations
The NTSB Training Center is open from 8:00 am to 5:00 pm, Monday through Friday, except on holidays observed by the federal government. Exceptions to the Training Center's normal operating schedule may be made in the case of inclement weather or civil emergency. In addition, since some of those who instruct at the Training Center are active transportation accident responders, there is the possibility that a class could be cancelled in the event of a major transportation disaster.

To check on the operating status of the Training Center, or of any class, please call 866-406-7306 for current information available 24 hours a day.

In the event that a course is cancelled because of extreme weather, civil emergency or a major transportation disaster, the NTSB will, at its discretion:

  • Issue a pro-rated tuition refund, or
  • Allow the participant to attend the missed days during the next scheduled course

The NTSB will not, however, be liable for any loss that the student incurs due to the cancellation. This includes, but is not limited to, all expenses for lodging and transportation.  Before purchasing a non-refundable airfare, it is recommended that the student be advised by a travel professional or airline representative of the change/cancellation penalties associated with such restricted tickets.

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Special Needs
Registrants with disabilities or registrants with special dietary needs are encouraged to contact the Training Center in advance at StudentServices@ntsb.gov or 571-223-3911 so reasonable accommodations may be made.

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Certificate of Training
Each participant completing all sections of a course will receive a Certificate of Training signed by the NTSB Chairman.  Participants are encouraged to review the confirmation letter (sent by email) to ensure that the name printed there is exactly as it should appear on the Certificate. Any changes should be sent to StudentServices@ntsb.gov.
Effort will be made to distribute training certificates at the conclusion of each course. Participants who sign up for their courses during late registration periods will receive their training certificates in the mail.

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Class Hours
Registration opens 45 minutes before class starts on the first day of the course. Normal class hours are 9:00 am to 5:00 pm, unless otherwise indicated. Note: Travel arrangements should be made to allow for participation in all sections of the course.

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Food Service
Tuition typically includes a complete catered lunch; beverages are provided in the morning and afternoon.

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Attire
Appropriate attire is business casual or your organizational uniform, and is entirely your preference.  To accommodate different tastes in room temperature, it is recommended to dress in layers.

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Internet Access and Course Materials
There is no internet connectivity in all NTSB Training Center classrooms.
Students are advised to bring a laptop to class and are given a flash drive that contains the class presentation.  Please note that none of the presentation or resource materials will be provided in printed format.

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Accommodations 
A list of hotels and restaurants (some hotels offer special rates for NTSB Training Center participants) has been provided for the convenience of those requiring accommodations. The Training Center does not have any contractual obligations with any area hotels.

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Rev: 4/15/2009

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