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OCIO Technical Guidance for Business Continuity in Emergency Situations
The Office of the Chief Information Officer (OCIO) has determined that the following will be provided during an emergency situation.
- Remote access to networks and information systems (VPN)
- Technical support for systems and users
- Network functionality and maintenance
- Cyber/systems security
- IT connectivity (dial-up Internet Access)
- Government Emergency Telecommunications (GETS) cards
Remote access to networks and information systems (VPN)
Note: Access to ARS E-mail can only be completed via the VPN
Please Note: All information concerning OCIO technical guidance can be found via the ARS Intranet only. You are required to login when prompted to access the information.
- Virtual Private Network (VPN) Remote Access
- Cisco VPN PC Requirements
- VPN Client Installation Instructions for Dial Up Users
- VPN Client Installation Instructions for High Speed User
- Keyboard Shortcuts for a Remote Desktop Session
Technical support for systems and users
Please contact the ARS Help Desk for technical support.
ARS Help Desk
1-866-802-4877
IT connectivity (dial-up Internet Access)
Maureen Harris
Maureen.Harris@ars.usda.gov
301-504-1088
Government Emergency Telecommunications (GETS) cards
Maureen Harris
Maureen.Harris@ars.usda.gov
301-504-1088
Last Updated: 05/07/2009