Paratransit Service

Working with other local transit operators, BART provides ADA paratransit service to individuals whose disability prevents them from accessing, boarding, or riding BART trains. Service is provided by lift vans and sedans and is generally by reservation only. Service is available after the rider is certified as eligible under ADA guidelines. Contact the following agencies for information on requirements, certification, and reservations:

The Alameda County Transportation Improvement Authority (ACTIA) contributes to East Bay Paratransit through Measure B Sales Tax funds. 1.49% of the net revenues from the Measure B Sales Tax are allocated to BART and help support this ADA mandated paratransit in north and central Alameda County.

ACTIA has funded a pilot project at East Bay Paratransit that allows for the hiring of a "rider care specialist" or social worker to work with individuals, agencies, and caregivers to solve difficult transportation issues. The pilot project will last through June 2009.

ACTIA is also funding an innovate project which will allow BART to prepare an illustrated guide to using the BART system.  This project, which is called "Learn BART! A Picture Guide to Riding BART," is aimed towards seniors, people with disabilities, people with limited English, and others who find navigating the BART system challenging.  The booklet which will result from the Learn BART!  project is expected to be published in 2010.