Informal Complaints Filing an Informal Complaint (Small Claim) An informal complaint may be filed with the Commission for claims of $50,000 or less, and when an evidentiary hearing on disputed facts is not necessary. An informal complaint must: 1. Allege violations of specific sections of the Shipping Act. The respondent has 25 days to file with the Commission a response to the claim. In this response the respondent must indicate whether s/he consents to the informal procedure. If s/he does not consent, the complaint becomes a formal complaint. Failure to indicate consent or refusal will be deemed to indicate consent. Please contact the Office of the Secretary for a more detailed information packet on filing an informal complaint. |