The cost of credit

Applying for credit

Credit histories and records

Other aspects of using credit

Electronic fund transfers

Filing a credit complaint

Glossary

Other consumer pamphlets available

Federal Reserve System

Directory of federal agencies

National Banks
Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney St.
Suite 3450
Houston, TX 77010
(800) 613-6743
www.occ.treas.gov

State Member Banks of the Federal Reserve System

Federal Reserve Consumer Help

PO Box 1200
Minneapolis, MN 55480

888-851-1920 (Phone)
877-766-8533 (TTY)
877-888-2520 (Fax)
Email: ConsumerHelp@FederalReserve.gov

www.FederalReserveConsumerHelp.gov

Nonmember Federally Insured State Banks
Federal Deposit Insurance Corporation
Consumer Response Center
2345 Grand Boulevard
Suite 100
Kansas City, MO 64108
(877) ASK-FDIC (877-275-3342)
www.fdic.gov

Savings and Loan Associations
Office of Thrift Supervision
Consumer Programs
1700 G Street, N.W., 6th Floor
Washington, DC 20552
(800) 842-6929
www.ots.treas.gov

Federal Credit Unions
National Credit Union Administration
Office of Public and Congressional Affairs
1775 Duke St.
Alexandria, VA 22314
(800) 755-1030
(703) 518-6409 (Fax)
www.ncua.gov

Other Lenders
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, N.W.
Washington, DC 20580
(202) 326-3758 or
(877) FTC-HELP, toll free (877-382-4357)
www.ftc.gov

Department of Justice
Civil Division
Washington, DC 20530
(202) 514-3301
www.usdoj.gov