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| Our mission |
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To protect and serve Oregon's consumers and workers while supporting a positive business climate in the state.
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| What we do |
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DCBS is Oregon's largest regulatory agency. The department administers state laws and rules and protects consumers and workers in the areas of workers' compensation, occupational safety and health, financial services, insurance, building codes, and targeted contracting opportunities for small businesses.
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| What we value |
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- A commitment to public service
- Integrity, expertise, and personal responsibility
- Collaborative, creative efforts to find solutions
- Effectiveness and accountability in our people and our programs
- Excellent customer service
- Effective communication
- Respect for the diverse community of DCBS and Oregon
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| Our goals |
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- To protect consumers and workers in Oregon.
- To regulate in a manner that supports a positive business climate.
- To be accountable to the public we serve, with excellent service to our customers.
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| Strategies to achieve our goals |
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- We will actively seek input from our stakeholders and the public to identify areas of greatest concern to consumers, workers, and the businesses we regulate.
- We will focus our efforts on improving outcomes for consumers and workers, not simply on improving processes.
- We will structure our regulatory programs to impose the minimum burden on regulated businesses consistent with achieving the desired outcomes.
- We will promote choices and access for Oregon consumers and businesses by supporting the success of industries in the economic sectors we regulate.
- We will use a variety of approaches (regulation, enforcement, education, consultation, direct service delivery, etc.) in the most appropriate combination to achieve our results.
- We will use technology and other tools to make it as easy as possible to exchange information and do business with us.
- We will work with our customers to solve problems, and will strive to make every contact a positive experience.
- We will measure whether our programs and approaches are achieving the right results, and regularly re-evaluate our programs and approaches to look for improvement.
- We will continually improve our cost-effectiveness and ensure that our services provide value to consumers, workers, and businesses.
- We will evaluate, develop, and maintain appropriate levels of human, organizational, financial and other resources necessary to carry out our responsibilities.
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