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 Military Pay:
Garnishment
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DFAS Cleveland processes all court ordered garnishment for child support, alimony and commercial debts for all military members and all civilian employees paid by DFAS, plus court ordered divisions of military retired pay under the Uniformed Services Former Spouses' Protection Act.
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Current News Bulletin
Finding the Military Status of an Individual
The new Internet link below will allow the public to use the Defense Manpower Data Center's (DMDC) Military Verification service to verify if someone is in the military. The Service Members Civil Relief Act (SCRA) Web site will tell you if the person is currently serving in the military. DMDC has developed this web site to enable their customers to perform the check of a person's military status themselves. The site is available on a 24-hour basis. When you perform a check at this site, based on the SSN and other personal information furnished, the system will indicate that the Department either does not possess information regarding the individual, or that the individual is in the military. The system shows this information in a signed printable letter format containing the Department of Defense seal.
https://www.dmdc.osd.mil/scra/owa/home
Child support and alimony
If you are no longer activated and are back at your non-DoD civilian job and they are collecting your child support, please contact your local support enforcement agency to request a that they send us notice to terminate the order that was sent to effect your reserve pay. We cannot stop issuing support payments from your reserve pay unless we are served with a termination. Pay statements from your non-DoD civilian job are not sufficient to stop payments.
If you are receiving your garnishment support payment from a military retiree, directly from DFAS-Retired Pay, you may now have your payment sent by electronic fund transfer (EFT) to your financial institution. Submit your request to us in writing and include a copy of a voided check with the banking information clearly showing. As a convenience, you may use the direct deposit form provided herein. Please be sure to include your name, the member's name and member's social security number on all correspondence.
Child Support Agencies Information
Commercial debt garnishments from federal civilian employees
Involuntary allotments from military personnel for commercial debt
Uniformed Services Former Spouses' Protection Act
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Former Spouses -- For Information regarding taxes, W-4Ps and 1099s forms on payments please contact the Retired Pay Department at their toll free Customer Service Number 1 800-321-1080, or their Web Site at http://www.dfas.mil/retiredpay.html.
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Former Spouse Direct Deposit Form [PDF 62KB] . Military Former Spouses can utilize this form to request Direct Deposit of your Former Spouse Protection Act payments. Please ensure form is filled out completely.
Bankruptcy
DFAS-Garnishment Operations handles Chapter 13 bankruptcies for Military Retirees and active duty Navy personnel ONLY. For all other employees/military members, please consult the appropriate pay office directly.
Bankruptcy for Department of Defense (DOD) Civilians only. Please use the following Fax number:
IMAGING FAX #
Toll Free: 1-866-401-5849, or
Commercial: 1-850-473-6450 (This is strictly for Civilian Pay only).
Payment Information regarding a Military Pay System
Payments from the military pay systems are made the first business day following the monthly payroll processing from which the payments were deducted.
Thus, if our letter informs you that your payments will start with the month of January, it means that the payment will be deducted from the member's January pay and that you should receive your payment on or about February 1st.
For payment histories, please contact your pay office directly. The Office of the Assistant General Counsel for Garnishment Operations does not have access to pay records.
Receipt of Payment
For payments issued from the accounts military members (active, retired or reserve), please allow 10 business days from the date your check was issued before inquiring on the status of your payment. Checks issued from military accounts are dated for the 1st business day of each month. For checks issued from the accounts of civilian employees of the Department of Defense, please allow 7 days from the date of the normal distribution of checks (bi-weekly cycle). By waiting the suggested timeframe, adequate time will have passed to allow for delivery of your check or postal/EFT returns.
Garnishment Court Order Copy Request
Court Order Copy Request Information
Garnishment Operations Address Information:
Defense Finance and Accounting Services - Cleveland
Attention: DFAS-DGG/CL
PO Box 998002
Cleveland OH 44199-8002
When submitting correspondence to the Garnishment Operations Directorate, ensure that you include the member's/employee's Social Security Number on documents. Also ensure that your return mailing address is included on the correspondence and not just on the mailing envelope.
Garnishment Operations Facsimile (FAX) Information
Fax Facts
Garnishment Operations Customer Service
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Toll Free Phone: 1-888-DFAS411 (332-7411)
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Garnishment Operations hours of operation are 7:30 AM to 6:00 PM Eastern Standard Time.
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The Garnishment Office does not process actions or service questions relating to the Bank of American (BOA) travel card debts. These are salary offsets and not garnishments. Please contact BOA or your travel card administrator for assistance.
Send a message to DFAS Cleveland Garnishment Operations: Contact Us
Please ensure that you include the member's/employee's Social Security Number on all messages to the Garnishment Operations Directorate. The SSN is required in order for us to identify a case.
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