Customer Satisfaction
Overall Customer Experience
Incidents surveyed in 2008
One of our Guiding Principles is SERVICE; we hold ourselves accountable for a positive customer experience. In order to assess effectiveness and to identify opportunities for improvement, customers are invited to provide feedback. [More Customer Satisfaction]
Customer Expectations
Service Level Objectives
Incidents reported in 2008
Incident resolution is not an exact science. Yet customers need to know what to expect each-and-every time an incident is reported.
All incidents are assigned a priority based upon their impact on core business and their urgency for resolution. That priority is used to drive our commitment to customers. [More Customer Expectations]
Private Citizens and Businesses
Private citizens and businesses, please Contact Us if you are:
- Seeking information regarding North Dakota
- Seeking ND government or educational services
- Seeking assistance with online applications
ND Public Employees, Boards and Commissions
Our Enterprise Service Desk is the Single Point of Contact for ND public employees, boards and commissions to find customer-centric service and support. We're here to help you!
Submit an Incident
| To report problems, ask questions, request information and offer feedback, call: (701) 328-4470 or (877) 328-4470 Toll Free |
|
 |
Or Submit an Incident Online. Use this simple method to quickly log an incident in your own words. |
Submit a Work Request
 |
To Submit a Work Request Online for traditional ITD services, use our automated Work Management System (WMS) |
