Get Answers About National Banks
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Can the OCC Help?
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What's in the News?
Relief for Responsible Homeowners One Step Closer Under New Treasury Guidelines With Detailed Program Requirements, Servicers Can Now Begin "Making Home Affordable" Loan Modifications.
Message from the OCC Ombudsman
As the Ombudsman for the Office of the Comptroller of the Currency (OCC), I welcome you to the OCC’s Helpwithmybank.gov web site. This internet site reinforces the importance of fair and honest treatment for bank customers. We designed the site to provide answers and solutions for customers of national banks. It covers topics about national banks such as credit cards, checking accounts, overdraft fees, mortgages and credit reports. The site also advises consumers on how to file a complaint if they are not satisfied with a resolution from a national bank.
For the convenience of the national bank customer, the OCC recently launched the new Online Customer Complaint Form. Customers of national banks can now complete and submit the Customer Complaint Form electronically. Your complaint will be processed securely and you will receive immediate acknowledgment of receipt of your information.
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Consumer Advisories
08/21/2009
Add HelpWithMyBank.gov Widgets to Your Site
07/08/2009
Understanding Reverse Mortgages
Feature (PDF)
06/29/2009
Watch Out for Check Fraud
Feature (PDF)
04/21/2009
OCC Offers Tips to Avoid Mortgage Modification and Foreclosure Avoidance Scams
News Release 2009-43
03/31/2009
Beware of Foreclosure Prevention Scams
Feature (PDF)
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Información para el Consumidor
Phone: 800-613-6743
TDD Number 713-658-0340
TTY: (800) 877-8339 (via a relay service)