Transformation is our approach to fundamentally changing the way we do business to provide more effective and efficient client services, and improved accountability. The goal is to build a foundation for continuous improvement so we are always doing our best work by constantly measuring our performance, quickly resolving problems and efficiently using our financial and human resources.

-- Developing people and culture.
-- Doing the right work the right way.
-- Engaging with DHS partners for improved performance.
-- Getting more with the DHS dollar.
-- Working together across divisions.

"Today's economic climate means more families, seniors and people with disabilities are turning to us than ever before. The Transformation Initiative gives us the tools we need to stretch the public dollar in order to deliver critical services that help people through tough times. Check this Web site regularly to learn how we're achieving this important goal."

Dr. Bruce Goldberg
DHS Director

The Roadmap guides DHS on its journey to become a world-class health and human services agency. The document provides an overview of the first phase of the transformation effort.

Lean is a system of thinking for delivering services clients value with minimum waste and maximum quality. Lean is the primary tool DHS is using to "do the right work, the right way."

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