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Financial Recovery

Financial recovery comprises several programs under the Office of Payment Accuracy and Recovery that help offset costs of human services by collecting money from individuals, the estates of people who received certain DHS services, institutions, and others. These groups assure program integrity by improving payment accuracy and recovery efforts throughout the Department.



Administration

The Administration Section is responsible for providing leadership to DHS recovery efforts. The Administration Section takes the lead in championing IT system and process improvement efforts as well as coordinating business planning, business continuity, and the budget and legislative processes for the Office.

 

  • Contact information:

    2850 Broadway St. NE, Salem, OR  97303

    Phone: 503-378-4053

    Fax: 503-373-0357
    Email: opar.admin@state.or.us

 

 

Client Maintenance

CMU works with Children, Adults and Families (CAF), Seniors and People with Disabilities (SPD), Child Welfare (CW), Oregon Youth Authority (OYA), Area Agencies on Aging (AAA), and the Division of Medical Assistance Programs (DMAP).in making changes/corrections to eligibility coding.

 

  • Contact information:

    2850 Broadway St. NE, Salem, OR  97303

    Phone: 503-378–4369

    Fax: 503-373-0357

 

 

Estate Administration

When a Medicaid or General Assistance client dies, we are required by law to recover money spent for care from the client's estate. The Estate Administration brochure (English or En Español ) contains important information about the recovery process.

 

  • Contact information:
    P.O. Box 14021, Salem, OR 97309-5024
    Phone: 503-378-2884
    Fax: 503-378-3137
    Toll-free: 800-826-5675

 

 

Fraud Investigations

Fraud Investigations Unit investigates allegations of fraud in DHS Self-Sufficiency programs. Learn more  about fraud reporting and investigation at DHS.

 

  • Contact information:

    PO Box 14150, Salem, OR  97309

    Phone: 877-888-3578

    Toll-free: 888-372-8301

    Fax: 503-373-1525

 

Health Insurance

The Health Insurance Group is responsible for verifying private health insurance information for Medicaid eligible clients.  HIG works with DHS staff statewide, as well as insurance carriers, managed care providers and other state agencies.

 

  • Contact information:

    PO Box 14023, Salem, OR  97310

    Phone: 503-945-9959

    Fax: 503-373-0358

 


Institutional Revenue

Persons who receive care from the State's institutions are charged for that care based on their ability to pay.  Recovery or collection of funds are used in support of the Institution's treatment programs.

 

  • Contact information:
    PO Box 14900, Salem, OR 97309-5016
    Phone: 503-945-9840
    Fax: 503-947-1007

Medical Payment Recovery

The Medical Payment Recovery Unit is responsible for recovering Medicaid funds that have been expended where other insurance coverage should have been a primary resource. MPR works with insurance carriers, managed care providers, clients and other state agencies.

 

  • Contact information:

    PO Box 14023, Salem OR 97309 

    Phone: 503-947-4250

    Fax: 503-391-2360

 

Overpayment Recovery

Overpayment Recovery occurs when we've paid too much to clients or vendors of non-eligible cash, medical, food stamp or vendor payments.

  • Contact information:
    PO Box 14150, Salem, OR 97309-0430
    Phone: 503-373-7772
    Toll-free: 800-273-0548  

 

Overpayment Writing

The Overpayment Writing Unit (OWU) identifies and calculates overpaid benefits to DHS clients and child care providers.  The goal is to assure that recipients of food stamps, medical, and other types of public assistance receive only the amount of benefits that they are actually eligible for.

 

  • Contact information:

    PO Box 14150, Salem, OR 97309

    Phone: 503-373-1872

    Toll-free: 877-888-3578

    Fax: 503-373-1525

 


Payment Error Rate Measurement (PERM)

PERM is a comprehensive federal review of how frequently errors occur when Medicaid claims are processed. It includes both paid and denied claims and is used to calculate a payment error rate.

 

Personal Injury Lien

We use Personal Injury Lien claims or settlements for recovery of money owed to the state, when a client may be involved in a vehicle accident or a personal injury situation.

  • Contact information:
    PO Box 14512, Salem, OR  97309

    Phone: 503-378-4514
    Toll-free: 800-377-3841

    Fax:  503-378-2577

 

 

Policy and Data Match

The Policy and Data Match Unit staff work with DHS staff statewide, as well as with federal regulators and other partners, in presenting training, developing policy, and working on a variety of data matches. It is the Policy and Data Match mission to provide training and data match results for internal and external partners; that will enhance payment accuracy, cost savings, and recovery.

  • Contact information:
    2850 Broadway St NE, Salem, OR  97303

    Phone: 503-378-2220

    Fax:  503-373-7656

 

 

Provider Audits

The Provider Audit Unit is responsible for monitoring the integrity of provider payments made by the DHS.  Our primary focus involves reviewing providers who submit fee-for-service claims to the Oregon Health Plan.  Learn more  about provider fraud reporting and investigation at DHS.

 

  • Contact information:

    500 Summer St. NE E92, Salem, OR  97301-1097

    Phone: 503-945-6250

    Fax: 503-947-5400

 

 

 

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