General Contact

Telephone Service Lines

Tele-Serve - Claiming benefits by telephone (certification), check claim status, order 1099s, and more:  (888) 337-7234

Claimant Services - Unemployment Insurance, including questions about Direct Deposit:  (800) 244-5631 or (312) 793-5280

Debit Cards - toll-free cardholder customer number, 24 hours a day, 7 days a week: (800) 627-2069

Employer Hotline: (800) 247-4984/1 or (312) 793-4880/1; Employer Problem Resolution: (800) 247-4987 or (312) 793-1900

Media Inquiry - (312) 814-0095

Fax Lines

Listings for Central Office, Regional, and Local Offices

IDES Administrative Offices

Chicago
33 South State Street
Chicago, IL 60603

Springfield
850 East Madison Street
Springfield, IL 62702-5603

Regular office hours are 8:30 a.m. to 5 p.m., Monday through Friday, except for state holidays.

Note: unemployment claims and other workforce services are not available in the administrative offices.

More Information:

Office Locator

Office Listing

IDES Regional Offices | Regional Revenue Offices

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Work for IDES

TTY/TDD Agency Numbers (click for list)