Tele-Serve - Claiming benefits by telephone (certification), check claim status, order 1099s, and more: (888) 337-7234
Claimant Services - Unemployment Insurance, including questions about Direct Deposit: (800) 244-5631 or (312) 793-5280
Debit Cards - toll-free cardholder customer number, 24 hours a day, 7 days a week: (800) 627-2069
Employer Hotline: (800) 247-4984/1 or (312) 793-4880/1; Employer Problem Resolution: (800) 247-4987 or (312) 793-1900
Media Inquiry - (312) 814-0095
Fax LinesListings for Central Office, Regional, and Local Offices
IDES Administrative OfficesChicago
33 South State Street
Chicago, IL 60603Springfield
850 East Madison Street
Springfield, IL 62702-5603
Regular office hours are 8:30 a.m. to 5 p.m., Monday through Friday, except for state holidays.
Note: unemployment claims and other workforce services are not available in the administrative offices.
More Information:
TTY/TDD Agency Numbers (click for list)