Prepared by Public Affairs 312-751-4777
The U.S. Railroad Retirement Board (RRB) announced that it will
begin phasing in nationwide toll-free telephone service starting in late
November 2008. A single toll-free number
1-877-772-5772 (1-877-RRB-5RRB) will
provide RRB customers with easy access to the agency’s field offices. In
addition, the new toll-free number will offer options for self-service through
automated menus and automatic routing of calls to claims representatives in
nearby offices during emergency and peak periods.
Twelve of the RRB’s 53 field offices will participate in the initial
implementation of nationwide toll-free telephone service. The 12 field offices
are St. Paul and Duluth, MN; Fargo, ND; Des
Moines, IA; Jacksonville and Tampa, FL; Atlanta, GA; Birmingham, AL; Oakland,
Sacramento and Covina, CA; and Mesa, AZ. Altogether, these 12 offices
serve some 130,000 retired employees, spouses, and survivors and some 50,000
active rail employees.
Nationwide toll-free telephone service will be available in additional RRB field
locations after the initial implementation phase has been completed. Until then,
RRB customers who reside outside of the service areas covered by these initial
12 offices should continue to use the telephone number for the field office
providing service to their area by calling the automated RRB Help Line at
1-800-808-0772 or by looking online at www.rrb.gov. The new toll-free service is
scheduled to be implemented nationwide in all RRB field offices by March 2009.
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