The Office of Systems Development and Support provides the Office of the Secretary (OS) IT services including: development, acquisition, administration and maintenance of IT hardware and software for OS desktop and network systems, including electronic mail (e-mail). The Office leads the improvement of OS operations and service delivery using IT systems, promoting the effective use of IT to accomplish the OS mission. Services provided to OS and designated operating units include help desk service and technical support. The Office provides direct support to the Deputy CIO for the management of IT within OS. The Office, in coordination with other affected operating units, provides analysis, design, development, and support for selected Department automated systems, including Web-based systems, directories, and Intranet capabilities; provides business process analysis; provides software design, development, and technical services; and provides Department-wide coordination and technical support for customers in the development and operation of automated administrative systems.