|
|
|
|
|
.
We recommend using the latest version. |
|
.
for tools and information that will help make PDF files accessible. |
|
The Railroad Retirement Board has
prepared two plans that focus on customer service-related issues. A summary of
each plan is provided below along with a link to the entire plan in html and PDF.
Customer Service Plan
The U.S. Railroad Retirement Board’s
Customer
Service Plan promotes the principles and objectives of customer-driven
quality service agency-wide. The Board’s plan states specifically the level of
service that customers can expect, and an important part of the plan is a pledge
to keep beneficiaries informed of how well the Board is meeting the plan’s
standards. The plan is reviewed and as the Board gains more experience with it, compares
its service with the best in business and considers feedback received from its
customers.
|
|
214.84 Kb |
8 |
Plan to Improve Service to Individuals with Limited English Proficiency
The Federal Government is committed to improving accessibility to its
services for all eligible persons, including those who, because of national
origin, have limited English proficiency (LEP).
Executive Order 13166, "Improving Access to Service for Persons with Limited
English Proficiency," is intended to eliminate, to the maximum extent possible,
LEP as an artificial barrier to full and meaningful participation in all Federal
programs and activities. In accordance with this order, the Railroad Retirement
Board has prepared a plan identifying the steps the agency will take to ensure
meaningful access by LEP individuals to its benefit programs. |
|
34 Kb |
17 |
|
|