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Live Chat Thought LeadershipLive Chat for Consumers |
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Small & Midsize Business Solutions
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Enterprise Solutions
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Integrating live chat, email management, click-to-talk , and knowledge base (self-service) technology, LivePerson's multi-channel communication platform manages all online interactions. Each communication channel offers distinct benefits depending on the complexity and volume of inquiries as well as agents available to handle requests. These robust proactive sales solutions increase online sales, average order size and conversion rates, while multi-channel communication tools reduce service and support costs, improve agent productivity and increase customer satisfaction. Delivered on demand, our solutions are hosted and can be accessed from anywhere: LivePerson’s Operator Console and web-based administration tools provide the ideal combination of flexibility, performance and stability. Our live chat software is designed for customer service agents using either PC or Mac; customers can chat with your agents using any type of browser or operating system. Our solutions adhere to the highest security standards and are supported by a secure and reliable server infrastructure. To realize rapid and maximum benefits of your LivePerson solution, our professional services team employs a collaborative deployment strategy combined with proven methodology, domain expertise and hosted software platform. Our domain expertise encompasses five core competencies: Online strategy development, E-sales and e-service techniques, Business process re-engineering, Technology deployment and utilization, Performance measurement and application optimization. |
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