Consumers who have purchased a home or refinanced within the last two or three years should pay particular attention to whether their mortgages call for a change in payments in the coming months. Trained, knowledgeable examiners are available, from 8 am to 4:30 pm, to review documents with consumers and to help residents understand what their new payment would be if their mortgage were to reset today. Staff will also review documents for signs of fraud and assist consumers in filling out consumer complaint forms if appropriate.

The public is also invited to stop into the Banking Department office during business hours. When meeting with NHBD staff, consumers should bring as many of their loan documents as they can including, if possible: the HUD-1 form; the Note; the Mortgage; the Truth in Lending Statement; the Good Faith Estimate; the Application; the most recent mortgage statement; and any other documents you may have signed to obtain this mortgage. Please call for an appointment.

Additional resources for mortgage information can be found on our consumer information page.