United States Department of Veterans Affairs
United States Department of Veterans Affairs

Home Loan Guaranty Services

VALERI - (VA Loan Electronic Reporting Interface)

Image of the VALERI logo

 

 

 

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If you are inquiring about a new loan, please contact the VA Loan Eligibility Center.
 
Toll free number
: 1-888-244-6711

If you have questions about your existing VA loan, or are a veteran having difficulties paying a non-VA loan, please contact your local Regional Loan Center at:

Phone: 877-827-3702
VA Regional Loan Centers


If you need technical assistance with the VALERI application, please contact the VALERI Helpdesk.

Phone: 877-309-6947
FAX: 215-991-5448

valerihelpdesk.vbaco@va.gov


Servicer Reporting Requirements

*VA is updating the servicing system interface specification (daily change file) to include the transfer of custody date and the redemption expiration date.  This will mean that servicers will no longer have to manually key enter in the "transfer of custody" event on the Servicer Web Portal (SWP) as this event will be provided as part of the daily file.  We will phase in the implementation of these two new data elements starting with the first group reporting them as part of their daily file on February 1st, 2009. From that point forward, we will bring up new servicers the first of every month.  The last date to comply with this reporting requirement will be May 1st, 2009. We ask that you email the VALERI helpdesk when you choose which group you choose.


Document Library for Servicers Live in VALERI

*If you transfer custody of a property to VA, you have 60 days from the date of the liquidation sale to submit title documents to VA.  In some cases, due to redemption periods, confirmation hearings after sales, and/or delays in recorders' offices, other timeframes after the sale will apply for submission of title documents.  Click on Title Document Timeframes to view these other timeframes.


Circulars


Servicers Joining VALERI After 11/2008


Contact Information


Frequently Asked Questions