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Elderly & Adult Services


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Office of the Long-Term Care Ombudsman
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Bureau of Elderly & Adult Services

Mission Statement

 

BEAS shares leadership within NH in developing and funding long term supports and advocating for elders, adults with disabilities and their families, and caregivers.  BEAS envisions a long-term system of supports that:

 

I.  Promotes and supports individual and family direction

  • Affirms the control by individuals and families over how supports are provided, in accordance with their preferences.
  • Educates and empowers individuals and families to advocate for themselves.
  • Disseminates information to communities to increase understanding of the needs and issues of elders and of adults with disabilities.
  • Provides individuals and families with opportunities for feedback and for participation in policy making and quality management activities.
  • Provides individuals and families with an accessible, impartial and effective grievance process.
  • Supports the individual's right to determine quality of life and to make choices and take risks others may question.

 

II.  Provides supports to meet individual and family needs

  • Identifies and is responsive to the evolving needs and preferences of people and provides a variety of flexible supports in a variety of settings.
  • Promotes a creative program, support and resource development process that includes community participation.
  • Ensures that operations such as eligibility determination do not undermine the ability of individuals and families to choose the supports that meet their needs.
  • Ensures that supports are delivered and integrated effectively.
  • Supports informal supports and take no action that erode them.

 

III.  Provides high quality care and support

  • Provides a range of quality supports that promote social and physical wellness and that are available and accessible.
  • Supports a motivated, stable workforce through adequate compensation, workforce training and career development opportunities.
  • Provides and promotes a coordinated, comprehensive system of rights protections for elders and for adults with disabilities through quality assurance, adult protection, legal and ombudsman services.
  • Supports a continuous quality improvement process focused on individual outcomes.
  • Supports the exchange and utilization of information about "best practice" to providers to help them provide the best services and supports possible.
  • Promotes legislation to support elders and adults with disabilities and their caregivers.

 

IV.  Promotes efficiency

  • Encourages efficiency and productivity among providers.
  • Prioritizes the development and delivery of supports and services in a manner that makes best use of limited resources.
  • Studies and promotes options to finance long term supports, including private insurance and other products.
Mature couple sitting looking at a book together

Long Term Support System Vision Statement

The NH long-term support system is person-centered, promoting the right and ability of individuals, families, and caregivers in need of supports to exercise choice and direction, thus maximizing the independence, dignity, and quality of life of the individual receiving care.


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