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Customer Service
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Browse the FAQs
Find answers to most questions easily.
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Call Us
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Call 1-800-ASK-USPS
(1-800-275-8777)
M-F - 8:00am-8:30pm ET
Sat - 8:00am-6:00pm ET
Sun/Holidays - Closed
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Email Us
For less pressing issues, send us an email and we'll get back to you.
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Before you call...
We might have a quick answer for your question.
Some popular questions:
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When can I call Track and Confirm's customer service?
Call 1-800-222-1811
M-F - 7:30am - 10:30pm ET
Sat/Sun/Holiday - 9:00am - 8:00pm ET -
Who should I contact if I haven't received a specific item?
If you have a tracking number - Contact Track and Confirm customer service at:
1-800-222-1811
If an item is lost - Contact the mailer and ask them to track the item or file a claim.
If you aren't receiving mail - If you haven't received mail in a 2-day period or if you're not receiving mail regularly on a specific day of the week contact general customer service
1-800-ASK-USPS.
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How do I file a complaint or get general assistance?
For general assistance or complaints, please contact us at 1-800-ASK-USPS or via email. Agents are available M-F 8am -8:30pm ET, Sat-Sun 8am - 6pm ET. Learn more >