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Federal Firearms Licensing Center
Updated: 4/09/09
About
- Who We Are
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The Federal Firearms Licensing Center (FFLC) is a branch within the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) responsible for licensing firearms manufacturers, importers, collectors, and dealers, and implementing related legislation. These tasks are accomplished through the efforts of our office located in Martinsburg, West Virginia, working in coordination with the bureau's headquarters office in Washington DC and ATF field offices throughout the country.
- Our Customers
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The Federal Firearms Licensing Center in Martinsburg, West Virginia provides services to the following customers regarding Federal Firearms Licensing:
- Current licensees (holders of Federal Firearms Licenses)
- Applicants for licenses (individuals, partnerships, corporations)
- ATF personnel making inquiries for investigation/inspection purposes.
- Individuals (members of the general public) and businesses making inquiries.
- Anyone, internal or external to ATF, making inquiries for information regarding the licensing process. This includes congressional or media inquiries.
- Federal, state and local government agencies in regards to licensing matters.
- Our Services
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The Federal Firearms Licensing Center provides the following services to our customers:
- Assists in completing firearms applications.
- Assists in complying with applicable laws and regulations.
- Reviews submitted applications for firearms licenses and determines the eligibility of applicant.
- Issues licenses to our customers on approved firearms applications.
- Notifies other applicants of their ineligibility for a firearms license.
- Coordinates field inspection of applicants and licensees.
- Participates in the prosecution of violators of the firearms laws by testifying in court.
- Verifies a license status to industry members and law enforcement agencies to ensure lawful transactions.
- Assists in the tracing of firearms used in crimes by providing historical information on the licensed or permitted industry and securing records of our business licensees.
- Maintains the firearms license database.
- Responds to inquiries by phone, in writing, or via e-mail on the application process and applicable regulations.
- Our Standards
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You have a right to expect quality customer service from all branch staff. This service will be professional and courteous and will actively respond to your needs. We strive to offer you the best possible service. To assist us in this effort, we will develop specific performance standards in order to meet this commitment to our customers.
WE WILL BE COURTEOUS, PROFESSIONAL AND PROTECT CUSTOMER CONFIDENTIALITY.
All of our customers will be treated with fairness and respect. Each of the Licensing Center staff members is prepared to offer a full range of services and attention.
- Our Availability
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Our offices are open to assist you during regular business hours, 8:00 a.m. to 4:30 p.m. Eastern Time.
- The Federal Firearms Licensing Center address is:
- 244 Needy Road
Martinsburg, WV 25405 - We may be reached by phone during regular business hours at:
- 1-866-662-2750 (Toll Free)
- Our fax number is:
- 1-866-257-2749 (Toll Free)
- Our e-mail address is:
- nlc@atf.gov
- Our Future
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We have established a system with the division to address customer concerns, complaints, comments and commendations. We will monitor customer complaints from inception to resolution and use the results to improve our service. In addition, we will periodically conduct surveys to determine how well we are meeting our customer service objectives. We will continuously upgrade and improve the service we provide. We will continue to explore initiatives to improve our service to you.
- Information
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In accordance with our plan for continuous improvement to meet our customer needs, we welcome your candid comments, suggestions and complaints. This information assists in improving our service to our customers.
Information on the status of a license application may be obtained from the examiner assigned to handle the applications review for your specific geographic area at the licensing center.
We look forward to hearing from you.