May 2004 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers

These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and non-metropolitan areas in every State and the District of Columbia, in NAICS Industry 561420 - Telephone Call Centers.

These and other data elements, including the 10th, 25th, 75th, and 90th percentile wages, are available in the downloadable Excel files (XLS).

NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

Links to OES estimates for other industries

SOC Major Groups in NAICS 561420 - Telephone Call Centers:

NAICS 561420 - Telephone Call Centers

All Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
00-0000 All Occupations 364,200 100.00% $10.07 $12.73 $26,480 1.8 %
 
Management Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
11-0000 Management Occupations 10,040 2.76% $35.66 $41.31 $85,920 1.8 %
11-1011 Chief Executives 610 0.17% $68.53 $68.94 $143,380 2.6 %
11-1021 General and Operations Managers 3,610 0.99% $34.91 $42.73 $88,880 2.8 %
11-2011 Advertising and Promotions Managers 30 0.01% $25.92 $31.78 $66,100 7.7 %
11-2021 Marketing Managers 460 0.13% $35.80 $41.76 $86,870 5.6 %
11-2022 Sales Managers 1,320 0.36% $27.37 $34.97 $72,730 4.5 %
11-2031 Public Relations Managers 80 0.02% $28.41 $30.44 $63,320 6.2 %
11-3011 Administrative Services Managers 590 0.16% $27.20 $30.81 $64,080 3.0 %
11-3021 Computer and Information Systems Managers 1,570 0.43% $43.82 $44.13 $91,780 4.4 %
11-3031 Financial Managers 420 0.12% $39.23 $40.71 $84,670 2.8 %
11-3041 Compensation and Benefits Managers 110 0.03% $27.04 $30.11 $62,640 3.4 %
11-3042 Training and Development Managers 370 0.10% $21.27 $24.74 $51,450 4.3 %
11-3049 Human Resources Managers, All Other 110 0.03% $34.52 $34.05 $70,820 3.7 %
11-3071 Transportation, Storage, and Distribution Managers 30 0.01% $34.35 $40.83 $84,920 8.0 %
 
Business and Financial Operations Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
13-0000 Business and Financial Operations Occupations 8,090 2.22% $19.52 $22.00 $45,760 2.1 %
13-1022 Wholesale and Retail Buyers, Except Farm Products 60 0.02% $25.19 $25.42 $52,880 3.4 %
13-1023 Purchasing Agents, Except Wholesale, Retail, and Farm Products 200 0.05% $23.92 $24.90 $51,800 5.3 %
13-1041 Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation 120 0.03% $14.79 $17.83 $37,090 5.9 %
13-1071 Employment, Recruitment, and Placement Specialists 620 0.17% $16.39 $17.55 $36,500 1.6 %
13-1072 Compensation, Benefits, and Job Analysis Specialists 380 0.10% $22.13 $23.21 $48,280 6.0 %
13-1073 Training and Development Specialists 2,430 0.67% $15.27 $16.97 $35,310 2.0 %
13-1079 Human Resources, Training, and Labor Relations Specialists, All Other 150 0.04% $18.51 $19.26 $40,060 4.6 %
13-1081 Logisticians 110 0.03% $33.02 $32.04 $66,650 3.2 %
13-1111 Management Analysts 950 0.26% $25.58 $27.67 $57,560 4.3 %
13-1199 Business Operations Specialists, All Other 1,650 0.45% $21.09 $23.47 $48,820 2.3 %
13-2011 Accountants and Auditors 910 0.25% $23.45 $24.85 $51,690 2.9 %
13-2051 Financial Analysts 300 0.08% $30.32 $30.71 $63,870 8.6 %
13-2099 Financial Specialists, All Other 80 0.02% $24.23 $26.08 $54,240 5.5 %
 
Computer and Mathematical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
15-0000 Computer and Mathematical Occupations 15,710 4.31% $19.60 $22.64 $47,080 5.9 %
15-1021 Computer Programmers 1,530 0.42% $27.42 $29.35 $61,060 2.7 %
15-1031 Computer Software Engineers, Applications 400 0.11% $32.00 $32.90 $68,420 3.2 %
15-1032 Computer Software Engineers, Systems Software 1,130 0.31% $36.29 $35.87 $74,610 1.6 %
15-1041 Computer Support Specialists 7,580 2.08% $11.72 $13.15 $27,350 4.1 %
15-1051 Computer Systems Analysts 2,240 0.62% $34.14 $33.77 $70,250 5.6 %
15-1061 Database Administrators 330 0.09% $25.52 $27.48 $57,150 2.7 %
15-1071 Network and Computer Systems Administrators 1,120 0.31% $27.04 $28.46 $59,200 3.2 %
15-1081 Network Systems and Data Communications Analysts 340 0.09% $23.27 $24.12 $50,170 3.0 %
15-2031 Operations Research Analysts 640 0.18% $38.23 $36.70 $76,330 5.3 %
 
Architecture and Engineering Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
17-0000 Architecture and Engineering Occupations 2,360 0.65% $33.10 $33.79 $70,290 6.0 %
17-2061 Computer Hardware Engineers 170 0.05% $46.92 $47.06 $97,890 6.4 %
 
Life, Physical, and Social Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
19-0000 Life, Physical, and Social Science Occupations 960 0.26% $8.85 $15.23 $31,670 15.2 %
19-3021 Market Research Analysts 370 0.10% $21.00 $23.99 $49,890 3.1 %
 
Legal Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
23-0000 Legal Occupations 40 0.01% $24.27 $34.12 $70,970 11.7 %
 
Arts, Design, Entertainment, Sports, and Media Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations 440 0.12% $21.64 $23.15 $48,160 4.9 %
27-1024 Graphic Designers 90 0.02% $19.14 $19.62 $40,810 7.4 %
27-3031 Public Relations Specialists 100 0.03% $24.16 $28.34 $58,950 8.0 %
27-3041 Editors (8) (8) $27.65 $28.07 $58,390 3.4 %
27-3042 Technical Writers 50 0.01% $26.90 $28.07 $58,400 5.8 %
 
Healthcare Practitioner and Technical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
29-0000 Healthcare Practitioner and Technical Occupations 420 0.12% $29.14 $27.10 $56,370 6.0 %
29-1111 Registered Nurses 350 0.10% $29.88 $28.57 $59,430 4.5 %
 
Protective Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
33-0000 Protective Service Occupations 170 0.05% $11.26 $12.64 $26,300 4.2 %
33-9032 Security Guards 140 0.04% $10.34 $11.05 $22,980 3.5 %
 
Building and Grounds Cleaning and Maintenance Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
37-0000 Building and Grounds Cleaning and Maintenance Occupations 450 0.12% $9.36 $9.90 $20,590 1.8 %
37-2011 Janitors and Cleaners, Except Maids and Housekeeping Cleaners 370 0.10% $9.34 $9.74 $20,260 1.8 %
37-2012 Maids and Housekeeping Cleaners 40 0.01% $8.57 $9.01 $18,750 4.0 %
 
Personal Care and Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
39-0000 Personal Care and Service Occupations (8) (8) $15.64 $16.13 $33,550 7.7 %
 
Sales and Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
41-0000 Sales and Related Occupations 162,980 44.75% $9.35 $11.00 $22,870 1.5 %
41-1011 First-Line Supervisors/Managers of Retail Sales Workers 720 0.20% $12.98 $14.15 $29,430 3.4 %
41-1012 First-Line Supervisors/Managers of Non-Retail Sales Workers 8,220 2.26% $15.86 $19.61 $40,780 1.7 %
41-2011 Cashiers 100 0.03% $6.58 $7.64 $15,900 5.7 %
41-3011 Advertising Sales Agents 170 0.05% $18.00 $23.72 $49,350 12.8 %
41-3099 Sales Representatives, Services, All Other 6,440 1.77% $16.78 $20.68 $43,020 6.5 %
41-4011 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products 420 0.12% $21.61 $23.90 $49,710 8.6 %
41-4012 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products 1,590 0.44% $13.95 $17.88 $37,190 8.1 %
41-9011 Demonstrators and Product Promoters 390 0.11% $10.73 $13.38 $27,840 8.0 %
41-9041 Telemarketers 143,620 39.43% $8.97 $9.90 $20,600 1.5 %
41-9091 Door-to-Door Sales Workers, News and Street Vendors, and Related Workers (8) (8) $13.12 $14.20 $29,530 6.9 %
41-9099 Sales and Related Workers, All Other 850 0.23% $11.47 $12.97 $26,970 6.8 %
 
Office and Administrative Support Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
43-0000 Office and Administrative Support Occupations 158,450 43.51% $10.08 $10.91 $22,700 0.9 %
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers 8,970 2.46% $16.09 $17.44 $36,260 1.7 %
43-2011 Switchboard Operators, Including Answering Service 22,740 6.24% $8.85 $9.12 $18,960 1.3 %
43-2021 Telephone Operators 1,570 0.43% $9.61 $9.56 $19,890 2.3 %
43-3011 Bill and Account Collectors 1,970 0.54% $11.20 $11.95 $24,860 4.3 %
43-3021 Billing and Posting Clerks and Machine Operators 230 0.06% $12.86 $13.46 $27,990 2.5 %
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,110 0.30% $13.61 $14.31 $29,770 2.6 %
43-3051 Payroll and Timekeeping Clerks 770 0.21% $11.42 $12.18 $25,340 7.8 %
43-4021 Correspondence Clerks 140 0.04% $10.88 $12.86 $26,740 7.5 %
43-4051 Customer Service Representatives 93,070 25.55% $10.06 $10.59 $22,020 1.1 %
43-4071 File Clerks 320 0.09% $10.25 $10.74 $22,330 4.8 %
43-4111 Interviewers, Except Eligibility and Loan 2,820 0.77% $10.17 $10.96 $22,790 4.4 %
43-4151 Order Clerks 8,850 2.43% $9.55 $10.62 $22,080 5.1 %
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 640 0.18% $12.85 $13.34 $27,750 1.3 %
43-4171 Receptionists and Information Clerks 1,520 0.42% $9.68 $10.05 $20,910 2.0 %
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks 720 0.20% $10.20 $10.93 $22,730 3.8 %
43-4199 Information and Record Clerks, All Other (8) (8) $8.24 $9.76 $20,300 7.3 %
43-5031 Police, Fire, and Ambulance Dispatchers (8) (8) $10.83 $11.68 $24,290 5.7 %
43-5032 Dispatchers, Except Police, Fire, and Ambulance 570 0.16% $13.08 $14.08 $29,280 9.7 %
43-5061 Production, Planning, and Expediting Clerks 300 0.08% $13.66 $15.22 $31,650 3.0 %
43-5071 Shipping, Receiving, and Traffic Clerks 270 0.07% $10.96 $11.83 $24,600 3.5 %
43-5081 Stock Clerks and Order Fillers 50 0.01% $9.86 $9.83 $20,450 1.9 %
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 170 0.05% $10.89 $10.76 $22,370 3.6 %
43-6011 Executive Secretaries and Administrative Assistants 1,550 0.43% $15.09 $15.86 $32,980 1.8 %
43-6014 Secretaries, Except Legal, Medical, and Executive 820 0.23% $11.45 $11.88 $24,700 2.3 %
43-9011 Computer Operators 450 0.12% $13.24 $14.41 $29,980 3.5 %
43-9021 Data Entry Keyers 1,470 0.40% $9.90 $10.25 $21,320 2.5 %
43-9022 Word Processors and Typists 90 0.02% $10.52 $11.39 $23,690 6.2 %
43-9031 Desktop Publishers 40 0.01% $14.59 $16.84 $35,020 12.4 %
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 810 0.22% $9.24 $10.16 $21,130 9.9 %
43-9061 Office Clerks, General 4,270 1.17% $9.57 $10.09 $20,980 1.7 %
43-9081 Proofreaders and Copy Markers 80 0.02% $8.89 $9.60 $19,970 12.0 %
43-9111 Statistical Assistants 90 0.02% $10.83 $12.72 $26,470 9.3 %
43-9199 Office and Administrative Support Workers, All Other 370 0.10% $12.77 $13.62 $28,330 3.4 %
 
Installation, Maintenance, and Repair Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
49-0000 Installation, Maintenance, and Repair Occupations 1,610 0.44% $12.82 $15.68 $32,600 14.7 %
49-1011 First-Line Supervisors/Managers of Mechanics, Installers, and Repairers 110 0.03% $25.00 $25.46 $52,960 4.8 %
49-9042 Maintenance and Repair Workers, General 220 0.06% $10.92 $12.33 $25,650 3.2 %
 
Production Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
51-0000 Production Occupations 540 0.15% $11.57 $12.87 $26,770 3.0 %
51-1011 First-Line Supervisors/Managers of Production and Operating Workers 100 0.03% $17.52 $18.94 $39,390 5.3 %
 
Transportation and Material Moving Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
53-0000 Transportation and Material Moving Occupations 1,830 0.50% $9.96 $10.57 $21,990 3.4 %
53-1031 First-Line Supervisors/Managers of Transportation and Material-Moving Machine and Vehicle Operators (8) (8) $16.56 $16.83 $35,010 5.0 %
53-3033 Truck Drivers, Light or Delivery Services 530 0.15% $10.18 $10.19 $21,200 2.0 %
53-7051 Industrial Truck and Tractor Operators 110 0.03% $11.34 $11.91 $24,770 6.8 %
53-7062 Laborers and Freight, Stock, and Material Movers, Hand 480 0.13% $8.40 $8.60 $17,880 3.8 %
53-7064 Packers and Packagers, Hand (8) (8) $9.32 $8.69 $18,070 9.0 %

About May 2004 National Industry-Specific Occupational Employment and Wage Estimates

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimates not released.

(9) Wage data for this occupation were removed because of reporting errors.



Other OES estimates and related information:

May 2004 National Occupational Employment and Wage Estimates (cross-industry estimates)

May 2004 State Occupational Employment and Wage Estimates (cross-industry estimates)

May 2004 Metropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

May 2004 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2004 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

 

Last Modified Date: November 24, 2008