Education Ensures Success at MEMIC

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On Solid Ground?

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Reciprocal Altruism and the Insurance Professional

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Ever hear of the answering reflex? The impulse to answer a question—any question—is as automatic as the "fight or flight" response. You need to ask questions to start a...

What does it take to be a star performer? Hard work, talent, determination, a positive attitude, support from others? The answer lies in a combination of these things. But first, let's...

“If...you can't be a good example, then you'll just have to be a horrible warning.”Catherine Aird

Do people willingly want to follow you? The real test of leadership is...

By producing Best Practices Guidelines for the type of claims handled by your carrier, TPA, or independent agency, you set forth standards and procedures that will guide your organization...

Although insurance carriers care deeply about the approval ratings from their policyholders, claims responses to claimant complaints are often legalistic, filled with errors, and vague. Some of...

Customer service professionals, in a way, are your company. They are in the front lines dealing with customers, and their skills can spell the difference between a happy and an unhappy customer....

Diversity has long been a misunderstood and misperceived concept. Many are still in the dark ages about a notion that has proven results and is essential to improve customer communication as...

There are a variety of “soft” risks that can adversely impact an insurance carrier. First, the specialized staffing needs of the industry face demographic trends that are not...

First, an apology. There will be those in their twenties who will rail against what you are about to read. They will complain that I am over-generalizing, jumping to conclusions or have a...

The Problem: The founder/CEO of a twenty-year+ old international service company was agitated: "I'm tired of being responsible for everything going on here. Why can't anyone else...