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• Manufacturing ERP

  • Know the four building blocks of IT governance frameworks

    Centralization and analytics are keys to realizing costs savings and efficiencies from IT governance and portfolio management.

  • Demand-driven supply chain innovations center on analytics, mobile ID

    Mobile devices are giving manufacturers more data for predicting consumer demand and making their supply chains more responsive.

  • Manufacturer looks to MES to standardize global plants

    MES software helped an engine manufacturer get its sprawling network of plants on the same page while empowering plant engineers to customize the MES for their needs.

• Oracle

  • Rosendin Electric takes paperless route with Oracle Fusion Middleware

    Rosendin Electric, a major national electrical contractor, goes with software from a familiar vendor to improve its procure-to-pay process.

  • Getting started with Oracle Fusion Applications

    Oracle Fusion Applications are out -- or are very close to being there -- and so it’s time for most Oracle shops to start thinking about how Fusion might fit in their application infrastructures.

  • Oracle Fusion Applications move toward widespread release

    It may not seem like Oracle Fusion Applications are generally available, but they’re out there, as is their price list.

• Data Management

  • A must to avoid: Worst practices in enterprise data governance

    Consultant Rick Sherman details 10 common data governance mistakes that can send governance initiatives down the wrong path – the one to failure.

  • Sallie Mae exec: Meetings, metrics spur data governance best practices

    In an interview, Michele Koch discusses the data governance program she leads at Sallie Mae and provides insight on key governance best practices.

  • Dealing with ‘big data’ challenges: Real-world strategies and advice

    IT pros and analysts offer guidance on how to cope with the complexities of “big data” installations in data warehouses and alternative data stores.

• DataManagement UK

  • Watson’s natural language processing takes crack at unstructured data

    IBM’s Watson computer defeated human contestants on Jeopardy. But Craig Rhinehart styles it more as a computing breakthrough than digital Rain Man. Is it the key to unstructured information?

  • UK hospitals find cure for test data delivery via mobile BI

    A mobile BI project based on Sybase SQL Afaria is delivering patient test data to doctors' iPhones at hospitals inUK.

  • NAO: Defra’s geographic information systems strategy wanting

    The National Audit Office has questioned whether the Department for Environment, Food and Rural Affairs is delivering value on a major technology investment.

• Business Analytics

  • 'Big data' poses big challenges for traditional analytics approaches

    Using analytics tools to transform raw data into business intelligence gold is where the real opportunity lies in today’s influx of "big data." But that can require new thinking, and new technologies.

  • 'Big data' analytics: Tapping into transactional data -- and more

    In this video Q&A series, business intelligence experts and IT vendor executives explain "big data" technologies and use cases and give tips on how to get started with big-data analytics.

  • Cloud BI and analytics: Should the cloud be in your BI forecast?

    In video Q&As, business intelligence analysts and IT vendors discuss the potential benefits and challenges of cloud BI and offer advice on using cloud computing technology as part of a BI strategy.

• CRM

  • Nicor manages customer experience from the inside out

    Nicor National believes that managing the customer experience starts with improving the customer service representatives’ environment.

  • Set strategy to target social media influencers

    Forrester's Zach Hofer-Shall outlines how to set a startegy to help identify social media influencers.

  • Is your call center multichannel or cross-channel ?

    Multichannel call centers are evolving into cross-channel centers as cusotmer move across channels as they connect with a company.

• Content Management

  • Forrester: Customer experience management sets WCM tools apart

    Forrester cites customer experience management (CEM) capabilities as the set of differentiators among a growing and fragmented Web content management product market.

  • Tips on deploying document imaging and document scanning systems

    These tips and suggestions for setting up document scanning systems, imaging programs and optical character recognition technology can help automate processes and improve operational efficiency.

  • Adobe’s Watson: Context is king in enterprise social collaboration

    Adobe’s Ben Watson says good enterprise social collaboration makes employee and customer interaction transparent and gets customer experience management right, leading to loyal customers and success.

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