FALLS CHURCH, Va., Nov. 9, 1998 Faster service, on-the-spot claims settlements and improved customer convenience are some of the big features of DoD new worldwide system for shipping service members' personal vehicles, a top defense transportation official said.
American Auto Logistics Inc. of Woodcliff Lake, N.J., recently won the two-year, $394 million DoD contract that started Nov. 1. The company is expected to ship about 75,000 vehicles each year, said Frank Galluzzo, Military Traffic Management Command assistant deputy chief of staff for transportation services. "We now have a single contractor responsible for the movement of vehicles from turn in to delivery. This gives us a single line of responsibility," he said. That's a mammoth change from having up to eight independent contractors handling one vehicle, he noted. Under the old system, each shipping segment might involve a different carrier -- an ocean carrier, perhaps, and carriers for each segment of land travel, no matter how many or how short, Galluzzo said. "Each contractor was only responsible for his own segment," he said. "That's not an efficient system." Some shipments involved so many contractors, "part of our problem was distinguishing where damage happened and who was liable," he said. "The government was only collecting about $5 for every $100 we paid in claims. Quite often customers also got the run-around. When they called one contractor he'd say, 'That's the way it was when I received it.' The second, third and fourth contractor would say the same thing." Having a single contractor responsible for everything eliminates that problem, he noted. "And the customer can call the contractor and find out the location of the car, the estimated date of delivery, the delivery site and, if necessary, settle a minor loss or damage claim," Galluzzo said. The shipping system includes 13 U.S. vehicle processing centers are close to major airports, such as Atlanta, Baltimore, Honolulu and Seattle, he said. "We've tried to combine vehicle processing center sites with the Air Force Air Mobility Command gateways for international travel. These cities are near the largest concentrations of service members and are within 25 miles of an international gateway city. "Shortly after returning from overseas, customers can pick up their vehicle near the airport. The same applies when they're shipping a car," he said. "That's a big convenience feature for customers. We think the on-the-spot settlement of minor damage claims up to $500 and one-hour in-and-out processing are other big features. And the contractor has 800 numbers, or the overseas equivalent, so customers can call in and check on their vehicle." For more information about moving in general, visit the Military Traffic Management Command's Web site at www.mtmc.army.mil/. You can track shipment status by keying in your order number and last name at the American Auto Logistics Inc. Web site at www.whereismypov.com. Another improvement is the increased number of overseas processing centers, Galluzzo said. Germany has eight, in Baumholder, Boeblingen, Grafenwoehr, Kaiserslautern, Mannheim, Schweinfurt, Spangdahlem and Wiesbaden. Other centers in Europe are in Aviano, Livorno and Vicenza, Italy; Schinnen, Netherlands; Chievres, Belgium; and Lakenheath/Mildenhall, United Kingdom, with satellite feeder sites in West Ruislip, St. Mawgan and Menwith Hill. South Korea has a center in Pusan with satellites in Seoul and Taegu; Guam and Puerto Rico have one each. Japan and Panama are not included in this shipping contract. The maximum size vehicle a member can ship at government expense is 20 measurement tons (one equals 40 cubic feet). There are exceptions for medical reasons, Galluzzo noted. "A compact car averages about nine measurement tons, and a full- size car, about 15," he said. "Oversized vehicles include large pickup trucks with extended campers in the bed and quasi mobile homes. Customers pay transportation costs for anything over the limit. The contractor will measure the vehicle at the port areas and tell the customer how much they'll have to pay." Only self-propelled, wheeled motor vehicles can be shipped, which includes automobiles, station wagons, jeeps, motorcycles, motor scooters, vans and pickup trucks. Customers should check with their transportation offices concerning exceptions for shipping other types of passenger-carrying, multipurpose vehicles, Galluzzo said. Customers should remove personal items from their vehicles before arriving at the processing center, he said. "A lot of families take a day or two journey to the processing center and leave personal items -- small electronic gear like tape recorders and small radios in the glove compartment," he said. All household items and camping equipment must be removed from the vehicle before shipment, Galluzzo noted. "Flammable and hazardous substances such as waxes, oils, paints, solvents and polishes should be removed," he said. "Propane tanks must be purged and certified before the vehicle is turned in for shipment." He said customers can leave items in the vehicle they may need when they pick up their vehicle. This includes jacks, tire irons, tire chains, fire extinguishers, nonflammable tire inflators, first aid kits, jumper cables, warning triangles, trouble light and tools valued at less than $200. A spare tire and two snow tires, portable cribs and children's car seats and luggage rack also can be left in vehicles. The location, address and telephone numbers for Military Traffic Management Command vehicle processing centers are listed below. Visits the command's Web site for driving directions to the sites along with information about lodging, hours of operation, local transportation and more. Atlanta: 2579 Campbell Blvd. Ellenwood, GA 30049 Tel: 404 363-4449 Fax: 404 363-1858 Toll Free: 800 965-9155
Baltimore: 2501 Broening Highway Baltimore, MD 21224 Tel: 410 631-5751 Fax: 410 631-5756 Toll Free: 800 631-5751
Charleston: 1599 Oceanic St. Charleston, SC 29405 Tel: 843 805-6667 Fax: 843 805-6671 Toll Free: 800 747-9223
Dallas: 617 East Main St. Lewisville, TX 75067 Tel: 972 436-8864 Fax: 972 436-9043 Toll Free: 800 438-2046
Honolulu: Sand Island Parkway Pier 51-B Honolulu, HI 96820 Tel: 808 848-8383 Fax: 808 853-2116 Toll Free: 800 896-7745
Los Angeles: 23803 S. Wilmington Ave. Carson, CA 90745 Tel: 310 549-0687 Fax: 310 549-7438 Toll Free: 800 887-3344
Metro New York/New Jersey: 301 Supor Blvd. Harrison, NJ 07029 Tel: 973 485-8164 Fax: 973 485-6925 Toll Free: 877 269-3702
New Orleans: 5481 Crowder Blvd. New Orleans, LA Tel: 504 246-2102/0770 Fax: 504 246-2111 Toll Free: 800 721-9632
Norfolk: 3015 Airline Blvd. Portsmouth, VA 23701 Tel: 757 465-4127 Fax: 757 465-3970 Toll Free: 800 810-7480
San Francisco/Oakland: 1301 Canal St. Richmond, CA 94804 Tel: 510 231-6831 Fax: 510 237-4046 Toll Free: 800 704-2444
Orlando: 2255 North Orange Blossom Trail Orlando, FL 32804 Tel: 407 648-3677 Fax: 407 648-3650 Toll Free: 800 758-5998
Seattle: 2302 Ross Way Tacoma, WA 98402 Tel: 253 272-1712 Fax: 253 272-2375 Toll Free: 800 597-1833
St. Louis: 4236 Crescent Drive Pontoon Beach, IL 90745 Tel: 618 931-2888 Fax: 618 931-2892 Toll Free: 800 275-3706
Overseas:
Chievres, Belgium: Commander, 80th Area Support Group Base Aerienne 7050 Chievres, Belgium Tel: 32(0) 68665999 Fax: 32(0) 68665948 Toll Free: 800 Transcar (87267227)
Schinnen, Netherlands: 254 BSB Nutherweg 60 6365 ER-Schinnen, Netherlands Tel: 31(0) 464432851 Fax: 31(0) 464432865 Toll Free: 800 Transcar (87267227)
England: Lakenheath/Mildenhall: 40 Wimbledon Avenue Brandon, Suffolk, England Tel: 44(0) 1842813999 Fax: 44(0) 1842812981 Toll Free: 800 Transcar (87267227)
Germany: Baumholder Military Community Am Bahnof, Bldg 8724 55774 Baumholder, Germany Tel: 49 6783-2445 Fax: 49 6783-3377 Toll Free: 800 Transcar (87267227)
Panzer Kaserne Blgd 2930 71032 Boeblingen, Germany Tel: 49 7031-222453 Fax: 49 7301-222561 Toll Free: 800 Transcar (87267227)
U.S. Grafenwoehr Base Saratoga Ave., Bldg 515 92655 Grafenwoehr, Germany Tel: 49 9641-8480 Fax: 49 9641 3597 Toll Free: 800 Transcar (87267227)
Kapaun Air Station Bldg 2806 67661 Kaiserslautern, Germany Tel: 49 631-98517 Fax: 49 631-98518 Toll Free: 800 Transcar (87267227)
Taylor Barracks Bldg 348 68309 Mannheim, Germany Tel: 49 621 7140511 Fax: 49 621 7140711 Toll Free: 800 Transcar(87267227)
Conn Barracks Custer St., Bldg 35 97421 Schweinfurt, Germany Tel: 49 9721-803618 Fax: 49 6721-85224 Toll Free: 800 Transcar (87267227)
Spangdahlem Air Base Bldg 139A 54529 Spangdahlem, Germany Tel: 49 6565-4484 Fax: 49 6565-4469 Toll Free: 800 Transcar (87267227)
Wiesbaden: Mainz Kastel Housing Area Bldg 7513 55252 Mainz Kastel, Germany Tel: 49 6134 69303 Fax: 49 6134 63579 Toll Free: 800 Transcar (87267227)
Guam: Naval Forces, Marianas Code N83 PSC 455, Box 190 FPO AP 96540-1500 Freight Terminal Department Tel: 671 339 2205 Fax: 671 564 2105
Italy: Via Ellero 1 Zona Industrial 33081 Aviano, Italy Tel: 39(0) 434661419 Fax: 39(0) 434661420 Toll Free: 800 Transcar (87267227)
Leghorn Army Depot (Livorno) Kelly St., Bldg 5138 56018 Tombolo, Italy Tel: 39(0) 50579920 Fax: 39(0) 50579919 Toll Free: 800 Transcar (87267227)
Casern Ederle Bldg 61 36100 Vincenza, Italy Tel: 39(0) 444303924 Fax: 39(0) 444303959 Toll Free: 800 Transcar (87267227)
Puerto Rico: Avenida J. F. Kennedy, Km 2.5 San Juan, Puerto Rico 00920 Tel: 787 792-1233 Fax: 787 781-0688 Toll Free: 888 872-6064
South Korea: 837th Transportation Bn. Pier 8 Kamman-Dong Nam Ku Pusan, Korea 608-070 Tel: 051 801 7177 Fax: 051 801 7859
Seoul: Camp Kim Bldg 1230 APO AP 96205 Tel: 02 7915 7011 Fax: 02 7915 7000
Taegu: 20th Support Group Bldg 1415 Camp Henry, Korea APO AP 96218-0562 Tel and Fax: (82)53 470 8173
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