Washington Metropolitan Area Transit Authority
600 5th Street, NW
Washington, DC 20001
To reach Metro headquarters at the Jackson Graham Building:
Use the Trip Planner for door-to-door itineraries.
Email Metro using our Customer Comment Form.
Bike 'N Ride Lockers
202-962-1116
Customer Assistance
Suggestions, commendations, comments
Weekdays: 8:00 a.m. to 5 p.m.
202-637-1328
Customer Information
Metrobus and rail schedules, fares, parking, Bike 'N Ride program, and more
Monday-Friday: 6 a.m. - 10:30 p.m.
Saturday and Sunday: 7 a.m. - 10:30 p.m.
202-637-7000
TTY 202-638-3780
General Information
Administrative offices and general information, not including schedules
and fares
Weekdays: 8:30 a.m. to 5 p.m.
202-962-1234
Group/Convention Sales
202-962-1488
ID Cards for Riders with Disabilities
202-962-1245
TTY 202-628-8973
ID Cards for Senior Citizens
202-637-7000
Lost and Found
202-962-1195
Also see Lost and Found online
Media Relations Office
202-962-1051
MetroAccess
301-562-5360
800-523-7009
TTY 301-588-7535
Metrobus Stops and Shelter Repairs
202-962-2063
Service Disruptions and Elevator Outages
24-hour recorded Metrobus and Metrorail information (detours and changes
of service)
202-962-1212
Transit Police
202-962-2121
SmartBenefits® (Metrochek)
202-962-1326
SmartTrip®
888-762-7874