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September 5, 2001 [Number 220]     Printable Version Printable version (416k PDF)

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Changes to CIT’s Web-Based Service Request Ticket System

    Beginning September 17, 2001, users of the Service Request Ticket (SRT) system will find tickets easier to submit and track. SRT is a Web-based system used for reporting problems, communicating suggestions and requesting refunds relating to the OS/390 systems. The improvements include:

    Direct interface to Remedy database

    You will no longer have to supply your name, email address, or phone number—these values will be automatically inserted into the request.


    Automatic ticket number

    You will receive the ticket number when you submit a request—helping you to follow up on the request's status when you contact TASC.

    The Web page will also have a new title—OS/390 Service Request Ticket.

 
Published by Center for Information Technology, National Institutes of Health
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