At Dominion, our goal is to make our web site content
understandable and navigable. This includes not only making the language clear
and simple, but also supplying understandable navigation between pages and supporting
navigation in select pages that will maximize accessibility and usability. If
you have difficulty locating the information you need, drop us an e-mail: Corporate.Communications@dom.com.
Getting in touch with Dominion is easy. You can contact us
directly using our quick e-mail feature, or select a link or topic that best
meets your needs. Directions to our corporate offices also are provided.
Message to Customers
Using E-mail Filtering "SPAM" Software
Important account information communicated to you
through e-mail may be affected by any e-mail filtering "SPAM" software
you have installed on your computer or that may be offered by your Internet
Service Provider as part of your e-mail tool.
Dominion uses your e-mail address to:
Notify you when your bill is available for viewing online
Confirm online order status
Respond to your e-mail inquiries
Communicate other information to you about your Dominion account(s)
To ensure you receive important e-mails from Dominion, read
your e-mail in-box subject lines carefully when you are selecting messages that
you want to report as SPAM. You may also do one of the following:
Add the "dom.com" domain to your e-mail safe list.
If your settings do not allow you to add e-mail addresses to a "safe list",
use the Help section of your e-mail tool for help or contact your Internet
Service Provider to research your configuration options.
Disable your e-mail filtering "SPAM" software.
Privacy
At Dominion, your privacy is important to us. Dominion does
not collect personally-identifying information about You (such as Your name,
address, telephone number, or e-mail address) unless You voluntarily submit
that information to us through one of our Contact pages, or by e-mail or other
means. We treat any personally-identifying information You submit through this
Web Site as confidential and do not sell or otherwise disclose such information
to third parties except under strict contracts involving customer service or
the enhancement of our customer programs. Additional privacy
and legal information is available.
Search
In the search box at the top right hand side of the page,
type in the word or words you choose and click on the "go" button.
You will be presented with a results page which lists files that match your
query. The most highly recommended content will appear at the top of the results
page, while less closely matched content will present in descending order. Matching
content can be viewed by clicking on the attached link.
Security
To protect your confidentiality, this web site uses 128-bit
Strong Encryption (SSL 3.0)
Settings and Browsers
At Dominion we maintain an open standard
for web site development as recommended by the World Wide Web Consortium. The
World Wide Web Consortium (W3C) is a consortium that produces standards for
the World Wide Web.
However, over 93% of visitors to our site use Internet Explorer
5.5 or later, so the majority of our development and testing efforts are committed
to supporting the most popular browser. Other browsers may be used, and most
of the content on our site will be accessible, but you may experience some problems
as you navigate the site.
Note: If you intend to pay your Dominion bills online via
Dominion eBill, you will need to use a browser that supports 128-bit encryption.
Otherwise you will receive an error message denying you access to the system.
To determine what type of browser you have or to troubleshoot problems, click
on your browser's Help button to learn more.
Recommended Computer/Browsers
Settings
The following are minimum requirements for PCs. Macs and other
systems, such as Linux, Sun Solaris, and others may work effectively as long
as the operating system is compatible with a Web browser able to support secure
connections.
The Dominion web site is best viewed on a PC using Internet
Explorer 5.5 or later with a minimum screen setting of 800 x 600, 16 bit
color and a 56.6 KBs connection or higher. The site also can be viewed with
Netscape 6.X. If you are using an older browser, we suggest downloading
the most recent version for best results (free download):
