During Java Runtime Environment (JRE) installation, an error message box appears with the following message:
Unhandled Exception
Error number: 0x80070725 Description: Incompatible version of the RPC stub
Setup Program will now terminate
The error appears as the following image:
CAUSE
This error may be caused by an incompatible version of a DLL file that was installed on your computer by some other program, a file such as Oleaut32.dll, Olepro32.dll, Asycfilt.dll or Stdole2.tlb.
For example, version 3.50 of file Oleaut32.dll is used only by Windows XP. If it is somehow installed on a computer running another operating system it would cause this error due to file versions that are not compatible with each other.
SOLUTION
Following are three possible resolutions for this error. Choose the appropriate method for your computer.
Microsoft Office 2000 or an Office 2000 Component IS Installed on Your Computer
If you have Microsoft Office or an Office 2000 component installed on your computer, obtain and install the Microsoft Office 2000 Service Release 1 (SR-1). For information about how to obtain and install Microsoft Office 2000 Service Release 1a (SR-1a), please visit the following Microsoft Web site:
#339:
Microsoft Office 2000 or an Office 2000 Component IS NOT Installed on Your Computer
If you do not have Office 2000 or an Office 2000 component installed on your computer, download and install the mcrepair.exe tool. To obtain and install the mcrepair.exe tool, please visit the following Microsoft Web site:
Download the Microsoft mcrepair.exe tool
Save the mcrepair.exe file to the desktop, and then run mcrepair.exe by clicking on the file. When it prompts you to overwrite NEWER files, make sure you click YES for each file.
Restart your computer after you install mcrepair.exe.
Windows 98 or 95
On Windows 98 and 95, this error may be caused by a bad version of the oleaut32.dll file. To correct this problem, follow these instructions to remove the bad file and install a new version.
Warning: This resolution requires you to modify your System folder. Modifications to the Windows system, if not done correctly, can create serious problems for your computer.
Download to your Desktop, but do not run, the Distributed Component Object Model (DCOM) file appropriate for your system. These files can be downloaded from the InstallShield support page, by clicking the links provided below.
At the command prompt c:\WINDOWS, enter the following commands on separate lines as shown.
cd c:\windows\system rename oleaut32.dll oleaut32.old exit
Ignore the error message: A required .DLL file, C:\windows\system\oleaut32.dll, was not found. This error message appears because the file was renamed in step 4
Now log in to your computer as you normally would.
Double-click the file you downloaded to your Desktop in step 1.
Click Yes to the dialog box that opens. The dcom.exe file installs a new oleaut32.dll file.
After DCOM has been installed, select Start > Restart.
If your computer fails to function properly after following the above instructions, you can restore your original oleaut32.dll file by doing the following:
Select Start > Shutdown.
Select Restart in MS-DOS mode.
At the command prompt c:\WINDOWS, enter the following commands on separate lines as shown. This restores the old oleaut32.dll file. cd c:\windows\system rename oleaut32.old oleaut32.dll exit
Windows automatically restarts. If it does not, select Start > Restart.
MORE TECHNICAL INFORMATION
Office 2000 SR-1 and the Mcrepair.exe tool both update and re-register the following files with the following file versions:
This message may be caused by an unsuccessful download. Retry the auto-download at "Get it Now" or "Manual Download" from java.com.
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